Job Description

Location:

Bromley, Greater London

About the company:

London Women's Clinic is a leading fertility clinic in the UK, specialising in advanced reproductive treatments for women and couples. With a strong emphasis on inclusivity, the clinic offers a wide range of services including IVF, egg donation, sperm donation, and fertility preservation. Known for its patient-centred approach and cutting-edge technology, London Women's Clinic supports individuals from diverse backgrounds, including single women and LGBTQ+ families, on their journey to parenthood.

About the role:

The role of the fertility Healthcare Assistant is to support the nursing team and fertility consultants on day to day basis . Successful candidate will be passionate about providing support and a high level of care and work in a close-knit team with interpersonal communication skills, computer skills, empathy for others as well as attention to detail.

Person specification:

The successful candidate will be a self-starter with a great attitude to work and a willingness to work in a challenging but rewarding environment whilst offering exceptional patient care at all times. There is also the opportunity for self-development and career progression.

Job specification:

Are you passionate about providing exceptional patient care in a dynamic healthcare environment?

We are seeking a dedicated Healthcare Assistant to join our team and play a vital role in supporting our patients and clinicians. Responsibilities include:

Managing patient phone inquiries, taking messages for senior nurses and consultants, and offering advice and support to patients while consulting with senior staff as needed. Booking appointments for various procedures including scans, blood tests, IUI procedures, egg collections, and review consultations. Organising daily appointments, including sourcing patient notes, and preparing necessary forms and scan sheets. Maintaining patient files, both paper and electronic, including filing paperwork, scanning documents, and archiving notes. Obtaining and communicating test results to patients, seeking advice from consultants or senior nurses when required. Handling nurses' and consultants' correspondence and providing appropriate responses, consulting senior staff as necessary. Recording treatment and pregnancy outcomes and ensuring timely reporting to relevant authorities. Inputting donor characteristics into the system and coordinating with the Donor Bank and Matching Coordinator. Documenting patient correspondence via email and telephone accurately. Creating new patient files and entering data from medical history questionnaires before initial consultations.

Additional Duties:

Assisting in operating theatre procedures by scrubbing and circulating. Admitting and discharging patients, escorting them to and from Reception to Recovery areas. Ensuring patient comfort following procedures. Ordering and maintaining drug levels as per clinic's standard operating procedures. Accurate charging using charge sheets after patient consultations. Completing patients' treatment plans in the system. Ensuring cleanliness and infection control measures in ultrasound probes, theatre, recovery areas, including bed making, restocking, and reporting maintenance issues.
If you are a compassionate individual with excellent organisational skills and a commitment to patient care, we encourage you to apply. Previous experience in healthcare or a related field is preferred. Training will be provided for specific tasks. Join us in making a positive impact on the lives of our patients. Apply now to become a valued member of our healthcare team!

Qualifications and Experience:

Previous experience in Fertility Clinic or Outpatients department desired GCSE or higher level of education Interest in Women's Health Able to work in a fast pace environment Good communication skills IT literate Outstanding patient care

Benefits:

24 days' Annual Leave plus public Bank Holidays (based on full time 40-hour week) Life Assurance Workplace Nursery Benefits Learning opportunities Referral Scheme Perkbox (benefits and reward platform)

Equality, Diversity & Inclusion:

We at London Women's Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. Additional Information:

As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check. We will request two professional references from candidates. All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.
Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Childcare Company events Life insurance Referral programme Sick pay
Education:

GCSE or equivalent (required)
Experience:

Administrative: 1 year (required) Patient care: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 30/01/2026