Job Description

In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional wellbeing.
Main duties of the job
You will

• Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism
• Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations
• Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support
• Drive ambulances when required, ensuring safe, smooth and timely journeys
• Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care
• Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests
• Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority
• Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date
• Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service
• Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction

About us
Prometheus Safe & Secure are a leading provider of secure patient transportation and mental health support. Our premium services deliver rapid response times, a comprehensive care team, and dedicated industry-standard transportation vehicles - all designed to facilitate a safe and comfortable experience for every patient in our care. With bespoke, secure transport solutions tailored to a diverse range of needs, we provide more than just efficient transportation; we offer peace of mind to our patients and their loved ones in vulnerable or sensitive moments. With our unwavering dedication to safety, security, and compassion, Prometheus strives to set the standard for excellence in secure mental health and transportation services.
Details
Date posted
06 October 2025
Pay scheme
Other
Salary
14 to 16 an hour
Contract
Bank
Working pattern
Part-time
Reference number
oc-1759734926-VSEBY
Job locations
Birmingham
Birmingham
B24 9FD
Job description
Job responsibilities
Every journey matters. Make a real difference with Prometheus. Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety. As a Health Care Assistant you will be at the heart of this service, supporting patients during transfers, ensuring their safety and comfort, and working alongside qualified nurses and other healthcare professionals. Every shift brings variety, from providing crisis intervention to maintaining a reassuring presence during transport. If you want a role where your care and professionalism make a genuine difference, Prometheus is the place to build your career. Job description
Job responsibilities
Every journey matters. Make a real difference with Prometheus. Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety. As a Health Care Assistant you will be at the heart of this service, supporting patients during transfers, ensuring their safety and comfort, and working alongside qualified nurses and other healthcare professionals. Every shift brings variety, from providing crisis intervention to maintaining a reassuring presence during transport. If you want a role where your care and professionalism make a genuine difference, Prometheus is the place to build your career.
Person Specification
Qualifications
Essential

• Enhanced DBS clearance for both adults and children
• Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points
• Right to work in the UK

Experience
Essential

• Excellent written and verbal communication skills
• Strong attention to detail and focus on accuracy
• Proactive, positive and able to work independently or as part of a team
• Well organised with good time management skills

Desirable

• Experience in a healthcare support or compliance focused role

Person Specification
Qualifications
Essential

• Enhanced DBS clearance for both adults and children
• Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points
• Right to work in the UK

Experience
Essential

• Excellent written and verbal communication skills
• Strong attention to detail and focus on accuracy
• Proactive, positive and able to work independently or as part of a team
• Well organised with good time management skills

Desirable

• Experience in a healthcare support or compliance focused role

Skills Required