Job Description

Location: Segensworth

Job Type: Part Time | Bank | Permanent |

Shifts Available -Weekends, Evenings, Overnight (flexible options)

Salary: 12.21 - 13.22 per hour

Due to recent growth and acquisitions of new services at Partnering Health Group (PHL). We're now looking for Call Handlers to join our friendly team in

Segensworth

, where you'll play a vital role as the first point of contact for patients and contract customers. As a healthcare provider we're proud to provide caring, professional, and reliable healthcare services 24/7.

This role is ideal for people who are compassionate, calm under pressure, and passionate about delivering excellent customer service. Whether you're handling patient enquiries, booking appointments, or providing reassurance over the phone, the support you give can have a real impact on people's lives.

We understand the importance of flexibility, which is why we offer a range of shift patterns from

weekends

and

evenings

to

overnight

work to fit around your lifestyle.

What You'll Do

Answer and manage inbound/outbound calls with empathy and professionalism. Book appointments, gather accurate information, and log details clearly. Provide clear, reassuring communication to callers at every step. Work closely with colleagues and shift managers to keep services running smoothly. Support administrative tasks and uphold confidentiality at all times. Take part in ongoing training and continuous development.

What We're Looking For

Excellent communication and listening skills. A genuine passion for providing outstanding patient care. The ability to prioritise, remain calm under pressure, and make sound decisions. Empathy and sensitivity when dealing with people from diverse backgrounds. Confidence working both independently and as part of a supportive team. Demonstrated literacy skills combined with dexterity and a sharp eye for detail. Previous experience in a patient facing or service-focused role is desirable but not essential as full training will be provided.

Why Join PHL?

Flexible shifts to suit your commitments. A friendly supportive, professional, and inclusive working environment. A full range of employee benefits including Blue Light Card, Employee assistance program, Holiday Purchase, Uniform, Free Eye test and more. When you join PHL, you're not just stepping into a role you're becoming part of an ambitious and fast-growing business. That means more opportunities to learn, develop, and progress as we expand. You'll have the chance to shape how we work, make a real impact, and grow your career alongside the business.
If you're looking for a rewarding role where you can combine compassion with professionalism, we'd love to hear from you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period: therefore, we encourage you to apply early to avoid disappointment.

Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.

Job Types: Part-time, Permanent, Zero hours contract

Pay: 12.21-13.22 per hour

Benefits:

Additional leave Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay Store discount
Experience:

Customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person