Job Description

Our Healthcare Support Worker will work as part of our nursing team providing personal nursing care and clinical interventions to patients in the inpatient hospital care setting.
They may contribute to the assessment of care needs and the delivery of planned care under delegation and direction of the Registered Nurse. This will include recording and documenting physiological observations and changes to the patient's clinical condition. To practice in accordance of our Trust standards and policies and to work within the boundaries of their role and individual competence.
Main duties of the job
Main duties of the job

• Provide direct patient centred care in accordance with patient needs and in line with Trust policies. This may include providing personal care, such as washing and dressing patients, as needed, whilst promoting independence; oral care and supporting with toileting and continence needs

Establish and maintain good interpersonal skills. To provide and receive factual and accurate information and to overcome communication barriers using other methods, such as visual prompts, reassurance, empathy, persuasion
Undertake training in order to perform high quality clinical interventions effectively and remain competent to practice these interventions, such as clinical observations, blood glucose monitoring, urinalysis, venepuncture, removal or urinary catheter, insertion and removal of peripheral cannulas, perform ECG, calculation of BMI, all following assessment and completion of clinical competency. This is not an exhaustive list and other clinical interventions may be required dependant on the area of practice
Assess a person's clinical condition, within the individual's scope of competence using tools such as, NEWS2 parameters, pain assessment tool, non-verbal signs of deterioration and know how to urgently escalate concerns appropriately
Work independently or as part of a team to plan your own workload, prioritising the clinical needs of the patients in your care
About us
Working for Torbay & South Devon NHS Trust where we deliver a wide range of emergency, specialist and medical services. We deliver integrated health and social care services, across a variety of settings, including inpatient acute hospital, community hospitals and outpatient clinics.
It has never been a more exciting time to join our Trust, as you will help to shape our services as we continue along our journey.
Please note: This role is not eligible for sponsorship under the UK Home Office Skilled Worker visa route, due to the increased salary threshold introduce in early May 2025. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK.
Details
Date posted
29 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year Per Annum
Contract
Permanent
Working pattern
Part-time
Reference number
388-7541645-FC&I
Job locations
Dawlish Community Hospital
Barton Terrace
Dawlish
EX7 9DH
Job description
Job responsibilities
Attributes
Essential
Desirable
Qualifications and training
NVQ Level 3 in Health & Social Care or equivalent qualification/experience
Care Certificate
English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills
Knowledge and experience
Previous experience in a care environment or able to demonstrate a caring nature/ life experience
Understands the need for strict confidentiality
Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health
Specific skills
Basic computer/keyboard skills
Fine motor skills for venepuncture, phlebotomy and other clinical tasks
Good interpersonal and communication skills
Able to prioritise and organise work
Able to work under instruction, under pressure and as part of a team
Record keeping competency in handwritten and electronic records
Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
Able to manage stress in themselves and others
Able to offer support at times of emotional distress
Willingness to undertake new skills and training
Able to work as a team member or independently
Ability to adapt behaviour to changing and challenging situations
To be flexible, adaptable, reliable and punctual
The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust
Healthcare competencies appropriate to area of work
Job description
Job responsibilities
Attributes
Essential
Desirable
Qualifications and training
NVQ Level 3 in Health & Social Care or equivalent qualification/experience
Care Certificate
English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills
Knowledge and experience
Previous experience in a care environment or able to demonstrate a caring nature/ life experience
Understands the need for strict confidentiality
Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health
Specific skills
Basic computer/keyboard skills
Fine motor skills for venepuncture, phlebotomy and other clinical tasks
Good interpersonal and communication skills
Able to prioritise and organise work
Able to work under instruction, under pressure and as part of a team
Record keeping competency in handwritten and electronic records
Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
Able to manage stress in themselves and others
Able to offer support at times of emotional distress
Willingness to undertake new skills and training
Able to work as a team member or independently
Ability to adapt behaviour to changing and challenging situations
To be flexible, adaptable, reliable and punctual
The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust
Healthcare competencies appropriate to area of work
Person Specification
Qualifications and Training
Essential

• NVQ Level 3 in Health & Social Care or equivalent Qualification/Experience

Desirable

• Care certificate
• English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experience
Essential

• Previous experience in a care environment or able to demonstrate a caring nature/ life experience
• Understands the need for strict confidentiality

Desirable

• Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific skills
Essential

• Basic computer/keyboard skills
• Fine motor skills - for venepuncture, phlebotomy and other clinical tasks
• Good interpersonal and communication skills
• Able to prioritise and organise work
• Record keeping competency in handwritten and electronic records
• Able to manage stress in themselves and others
• Willingness to undertake new skills and training
• To be flexible, adaptable, reliable and punctual
• Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
• Able to manage stress in themselves and others
• Able to offer support at times of emotional distress
• Able to work as a team member or independently
• Ability to adapt behaviour to changing and challenging situations
• To be flexible, adaptable, reliable and punctual

Desirable

• Healthcare competencies appropriate to area of work

Person Specification
Qualifications and Training
Essential

• NVQ Level 3 in Health & Social Care or equivalent Qualification/Experience

Desirable

• Care certificate
• English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experience
Essential

• Previous experience in a care environment or able to demonstrate a caring nature/ life experience
• Understands the need for strict confidentiality

Desirable

• Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific skills
Essential

• Basic computer/keyboard skills
• Fine motor skills - for venepuncture, phlebotomy and other clinical tasks
• Good interpersonal and communication skills
• Able to prioritise and organise work
• Record keeping competency in handwritten and electronic records
• Able to manage stress in themselves and others
• Willingness to undertake new skills and training
• To be flexible, adaptable, reliable and punctual
• Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
• Able to manage stress in themselves and others
• Able to offer support at times of emotional distress
• Able to work as a team member or independently
• Ability to adapt behaviour to changing and challenging situations
• To be flexible, adaptable, reliable and punctual

Desirable

• Healthcare competencies appropriate to area of work

Skills Required