Job Description

EAU4 is a friendly 24 bedded medical assessment ward. We take medical patients and have close contact with both our Emergency department and the Acute Medical Unit to create flow between our areas.
Our aim is to facilitate high quality care whilst focusing on discharge planning early on or transferring patients to specialist wards if needed.
Working with the multi-disciplinary team, as a Healthcare Support Worker you will be responsible for assisting the nursing staff to improve and maintain high standards of care, health and well-being of patients through assessment, treatment and rehabilitation.
This is a fast-paced department and would benefit from someone who is looking for a challenge and has experience in an acute setting.
Main duties of the job
To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.
To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
To provide a high quality customer service which complies with relevant legislation and NHS Employment check standards.
To be honest and learn from mistakes, and help to create a "no-blame" culture were people feel able to share and learn from experiences together
To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department.
Patient comfort and well being are paramount.
Achieving high standards of care.
Working as part of and contributing effectively to team working
About us
Why work with us
We work in an integrated way with allied health care professionals within the locality, and are a motivated and caring team to both patients and colleagues.
The team is flexible and promotes a health work/home life balance. Therefore, your package with us includes a lot more than just your pay.
Listed are a few of the additional benefits that are available to you as an employee:

• NHS Pension Scheme
• Childcare at our day nursery
• Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
• Staff Discounts
• Career development and training opportunities
• Employee Support - Staff have access to a 24-hour helpline

Our people are caring, committed, inclusive and focussed on quality. We focus on solutions and people's strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement.
If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.
Unfortunately this post is not eligible for sponsorship.
Details
Date posted
17 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,071 to 25,674 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
388-7468933-MUEC
Job locations
Torbay
Lowes Bridge
Torquay
TQ2 7AA
Job description
Job responsibilities

• Undertake direct patient care, in support of, and under the delegation of the Registered Nurse, and document care given as required
• Assist in the admission of patients
• Monitoring and maintaining fluid balance records, food and weight charts as required for individual patients under the direction of a Registered Nurse, recording and reporting findings as required
• Use equipment competently following training
• Escort patients to other departments/hospitals for investigation or treatment as necessary, ensuring relevant paperwork/x-rays are available

Full Vacancy details can be found on the attached /Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Job description
Job responsibilities

• Undertake direct patient care, in support of, and under the delegation of the Registered Nurse, and document care given as required
• Assist in the admission of patients
• Monitoring and maintaining fluid balance records, food and weight charts as required for individual patients under the direction of a Registered Nurse, recording and reporting findings as required
• Use equipment competently following training
• Escort patients to other departments/hospitals for investigation or treatment as necessary, ensuring relevant paperwork/x-rays are available

Full Vacancy details can be found on the attached /Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person Specification
Qualifications and training
Essential

• NVQ Level 3 in Health & Social Care or equivalent qualification/experience

Desirable

• Care certificate
• English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experience
Essential

• To demonstrate experience in a caring environment in or outside of the workplace
• Understands the need for strict confidentiality

Desirable

• Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific Skills
Essential

• Basic computer/keyboard skills
• Good interpersonal and communication skills
• Able to work under instruction, under pressure and as part of a team

Desirable

• Healthcare competencies appropriate to area of work

Person Specification
Qualifications and training
Essential

• NVQ Level 3 in Health & Social Care or equivalent qualification/experience

Desirable

• Care certificate
• English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills

Knowledge and experience
Essential

• To demonstrate experience in a caring environment in or outside of the workplace
• Understands the need for strict confidentiality

Desirable

• Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific Skills
Essential

• Basic computer/keyboard skills
• Good interpersonal and communication skills
• Able to work under instruction, under pressure and as part of a team

Desirable

• Healthcare competencies appropriate to area of work

Skills Required