Job Description

Band 3: 24,937 - 26,598
Permanent contract
Full time hours: 37.5 per week (will consider part time)
Location: Same Day Emergency Care (SDEC) - Queen Alexandra Hospital and Gosport Urgent Treatment Centre
Main duties of the job
The SDEC team are looking for experienced staff to who are looking to develop into Healthcare Support Worker - higher level.
We are looking for positive, resilient, compassionate and enthusiastic health care support workers. You will support the Nurses and Emergency Nurse Practitioners to ensure that patients pathway through both UPECC and Gosport Urgent Treatment Centre is safe, efficient and within a timely manner.
About us
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust
*It is essential that you are able to work across both sites - Queen Alexandra Hospital/Gosport War memorial hospital*
Details
Date posted
24 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
REF1806H
Job locations
Gosport War Memorial Hospital, Bury Road
Gosport
PO12 3PW
Job description
Job responsibilities
As a Healthcare Support Worker, you will play a vital role in supporting our patients and staff. Your responsibilities will include:

• Assisting with personal care tasks and supporting patients with daily activities.
• Helping to monitor patients physical and emotional well-being, ensuring they are comfortable and well looked after.
• Collaborating with multidisciplinary teams to deliver outstanding patient care.
• Providing a friendly and reassuring presence for patients and their families.

Youll have the chance to work with a range of patients, from those receiving urgent care to those with long-term health conditions, making each day a rewarding experience.
It is essential that you are keen to learn new skills within the minor injury/minor illness sector.
*It is essential that you are able to work across both sites - Queen Alexandra Hospital/Gosport War memorial hospital*
Please note this role does not offer sponsorship Job description
Job responsibilities
As a Healthcare Support Worker, you will play a vital role in supporting our patients and staff. Your responsibilities will include:

• Assisting with personal care tasks and supporting patients with daily activities.
• Helping to monitor patients physical and emotional well-being, ensuring they are comfortable and well looked after.
• Collaborating with multidisciplinary teams to deliver outstanding patient care.
• Providing a friendly and reassuring presence for patients and their families.

Youll have the chance to work with a range of patients, from those receiving urgent care to those with long-term health conditions, making each day a rewarding experience.
It is essential that you are keen to learn new skills within the minor injury/minor illness sector.
*It is essential that you are able to work across both sites - Queen Alexandra Hospital/Gosport War memorial hospital*
Please note this role does not offer sponsorship
Person Specification
Qualifications
Essential

• Completed care certificate or ability to complete within 3 months of appointment
• English and maths qualification at GCSE/Function skills at level 1 (or an internationally recognised equivalent)
• NVQ Level 2 qualification or equivalent in a relevant area gained through experience, on the job training, short courses and completion of work based competencies
• Compliance with Mandatory updates annually (or as required) on an ongoing basis

Skills and Knowledge
Essential

• Ability to carry out assigned tasks effectively in a busy environment.
• Understands and complies with HCSW mandatory induction standards and code of conduct.
• Completion and maintenance of statutory & mandatory learning activities.
• Awareness, understanding and compliance of policies and practices e.g. Escort Policy, Prevention and control of infection and Health and Safety. This post holder is therefore able to work within the scope of their practice under direct and indirect supervision by a registered nurse (training will be provided)
• Can demonstrate knowledge of equipment used within the department to support the registered nurse and ensure that they are compatible and in good working order. Will escalate any concerns to registered nurse.
• Can demonstrate a range of core skills to competently undertake personal care for patients and related tasks and activities.
• Effective written and verbal communication skills/literacy/ numeracy skills
• Good observation skills and recognition of the importance of reporting
• Under the direction on nursing and medical team perform additional skills including cannulation, phlebotomy, urinary catheterisation, ECGs, plastering and assist the departmental healthcare with the provision of clinical care for a defined caseload of patients.

Person Specification
Qualifications
Essential

• Completed care certificate or ability to complete within 3 months of appointment
• English and maths qualification at GCSE/Function skills at level 1 (or an internationally recognised equivalent)
• NVQ Level 2 qualification or equivalent in a relevant area gained through experience, on the job training, short courses and completion of work based competencies
• Compliance with Mandatory updates annually (or as required) on an ongoing basis

Skills and Knowledge
Essential

• Ability to carry out assigned tasks effectively in a busy environment.
• Understands and complies with HCSW mandatory induction standards and code of conduct.
• Completion and maintenance of statutory & mandatory learning activities.
• Awareness, understanding and compliance of policies and practices e.g. Escort Policy, Prevention and control of infection and Health and Safety. This post holder is therefore able to work within the scope of their practice under direct and indirect supervision by a registered nurse (training will be provided)
• Can demonstrate knowledge of equipment used within the department to support the registered nurse and ensure that they are compatible and in good working order. Will escalate any concerns to registered nurse.
• Can demonstrate a range of core skills to competently undertake personal care for patients and related tasks and activities.
• Effective written and verbal communication skills/literacy/ numeracy skills
• Good observation skills and recognition of the importance of reporting
• Under the direction on nursing and medical team perform additional skills including cannulation, phlebotomy, urinary catheterisation, ECGs, plastering and assist the departmental healthcare with the provision of clinical care for a defined caseload of patients.

Skills Required