Job Description

University Hospital Lewisham is seeking compassionate and motivated Band 3 Healthcare Support Workers to join nursing teams across Hawthorne, Elm, Ash, Oak and Beech Wards. Working alongside registered nurses and the wider multidisciplinary team, you will provide high-quality, patient-centred care, supporting patients with personal care, nutrition, mobility, observations and daily activities while maintaining a safe and welcoming ward environment.



The assessment will be held on 10th of Jan 2026. Please note, if invited you will need to provide one of the following criteria:



A Care Certificate issued by an NHS provider organisation (Care Certificate from private is not acceptable)



An NVQ Level 3 in Health and Social Care certificate from a UK college.



This job may not attract Certificate of sponsorship.



The Senior HCA /Senior Healthcare Support Worker (HCSW) is part of the multidisciplinary team delivering care to patients. Support and supervision is provided by a Registered Professional. The Senior HCA / Senior Healthcare Support Worker carries out a range of patient care tasks and duties to enable the team to provide an effective and efficient service within Acute hospital settings. To achieve this, the Senior HCA/ Senior Healthcare Support Worker will:



Competently perform the necessary aspects of care for patients Ensure effective delivery of clinical care is provided to patients and that an acceptable standard is maintained. Follow Trust policies and provide a safe and person-centred environment for the treatment of patients. Participate in personal and practice development activities to maintain standards of care

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream



The Senior HCA /Senior Healthcare Support Worker (HCSW) is part of the multidisciplinary team delivering care to patients. Support and supervision is provided by a Registered Professional. The Senior HCA / Senior Healthcare Support Worker carries out a range of patient care tasks and duties to enable the team to provide an effective and efficient service within Acute hospital settings. To achieve this, the Senior HCA/ Senior Healthcare Support Worker will:



Competently perform the necessary aspects of care for patients Ensure effective delivery of clinical care is provided to patients and that an acceptable standard is maintained. Follow Trust policies and provide a safe and person-centred environment for the treatment of patients. Participate in personal and practice development activities to maintain standards of care

Patient care and clinical duties



Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person-centred patient care is delivered at all times. To carry out a range of assigned patient care tasks as directed by a Registered Professional to ensure delivery of a high quality of patient care. To report observed changes in the patients' physical/psychological needs to the Registered Professional. Performs a range of tests and report results to Registered Professional, e.g. urinalysis, blood pressure, pregnancy testing, patient observations and similar activities. Performs a range of patient care tasks e.g. wound observation and dressings, removal of peripheral cannula, stoma bag changing and reports any issues to the Registered Professional. To deal with questions and enquiries from patients, carers and relatives e.g. on the clients' condition or for any suggestions or complaints that they wish to raise. Where appropriate, refer these to a Registered Professional. Assists with the safe transfer of all patients. Communicates/liaises with members of the multi-disciplinary team to ensure high standards of patient care.

Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person centred patient care is delivered at all times.



Assist patients with activities of daily living. This will typically include all basic care including the feeding, bathing and repositioning of the patient under the supervision of a trained Professional. Provide support to the registered professional and, where appropriate, other members of the Clinical Team as required. To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating clients to maximise patient care. Maintain good relationships and an empathic approach to the patient's' family, relatives and carers and refer them to a trained professional for any questions they may have on the client's condition or for any suggestions or complaints that they wish to raise. Report observed changes in the patient's physical and psychological needs.

Policies, procedures and standards



To maintain patient confidentiality at all times and follow information governance policies and procedures. To participate in maintaining accurate and up-to-date records, e.g. fluid intake charts to ensure effective communication. To follow Trust policies and procedures to ensure maintenance of safe working practices for patients and colleagues. * To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.