Job Description

Lewisham and Greenwich NHS Trust are looking for a Band 3 Healthcare support worker to support the urology team at Queen Elizabeth Hospital.
As a member of the urology team, you will assist the multidisciplinary team in delivering exceptional patient care according to the values of the Trust. This patient-focused care is supported by a registered professional.
We are looking for an individual with good organisational skills, excellent IT and communication skills, and the ability to both work under their own initiative and follow directions.
Our ideal candidate will be forward-thinking, motivated, and enthusiastic about working with people and providing personalised care.
Main duties of the job
As a member of the Urology team, you will assist the multidisciplinary team in delivering exceptional patient care according to the values of the Trust. This patient-focused care is supported by a registered professional.
The Senior Health Care Worker role will assist with maintaining a safe care environment, which includes preparing patient areas and cleaning equipment in accordance with infection control protocols.
Under the guidance of qualified staff, you will be accountable for delivering efficient, sensitive and appropriate care to meet patients' needs, with respect, kindness and compassion. Reporting any observed changes to patient's physical and psychological needs to qualified staff.
You will maintain accurate documentation and patient confidentiality whilst recording, handling and conveying information between the multidisciplinary team, patients, relatives and visitors.
You will be required to co-operate and maintain good relationships within your team, the wider multidisciplinary team, the patients and their escorts who use our service.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: * Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Details
Date posted
09 December 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum plus HCA
Contract
Permanent
Working pattern
Full-time
Reference number
197-R-LC7652
Job locations
Urology team, Queen Elizabeth Hospital
Stadium Road
Woolwich
SE18 4QH
Job description
Job responsibilities

• Demonstrates care and compassion to patients, carers and relatives to help ensure high-quality person-centred patient care is delivered at all times.

To carry out a range of assigned patient care tasks as directed by a Registered Professional to ensure delivery of a high quality of patient care.
To report observed changes in the patients physical/psychological needs to the Registered Professional.
Performs a range of tests and report results to Registered Professional, e.g. urinalysis, blood pressure, pregnancy testing, patient observations and similar activities. Performs a range of patient care tasks e.g. wound observation and dressings, removal of peripheral cannula, stoma bag changing and reports any issues to the Registered Professional.
To deal with questions and enquiries from patients, carers and relatives e.g. on the clients condition or for any suggestions or complaints that they wish to raise. Where appropriate, refer these to a Registered Professional.
Assists with the safe transfer of all patients.
Communicates/liaises with members of the multi-disciplinary team to ensure high standards of patient care.
Demonstrates care and compassion to patients, carers and relatives to help ensure high-quality person-centred patient care is delivered at all times.
Assist patients with activities of daily living. This will typically include all basic care, including the feeding, bathing and repositioning of the patient under the supervision of a trained Professional.
Provide support to the registered professional and, where appropriate, other members of the Clinical Team as required.
To co-operate with and maintain good relationships with team colleagues and staff in other disciplines who are attending and treating clients to maximise patient care.
Maintain good relationships and an empathic approach to the patients family, relatives and carers and refer them to a trained professional for any questions they may have on the clients condition or for any suggestions or complaints that they wish to raise.
Report observed changes in the patients physical and psychological needs. To maintain patient confidentiality at all times and follow information governance policies and procedures.
To participate in maintaining accurate and up-to-date records.
To follow Trust policies and procedures to ensure maintenance of safe working practices for patients and colleagues.
To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.
Adhere to department procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources. Share responsibility for key aspects of housekeeping and stock control, demonstrating a good awareness of cost efficiency and safety.
To participate in a personal career development plan to maintain skills and develop personal growth through training and education.
Job description
Job responsibilities

• Demonstrates care and compassion to patients, carers and relatives to help ensure high-quality person-centred patient care is delivered at all times.

To carry out a range of assigned patient care tasks as directed by a Registered Professional to ensure delivery of a high quality of patient care.
To report observed changes in the patients physical/psychological needs to the Registered Professional.
Performs a range of tests and report results to Registered Professional, e.g. urinalysis, blood pressure, pregnancy testing, patient observations and similar activities. Performs a range of patient care tasks e.g. wound observation and dressings, removal of peripheral cannula, stoma bag changing and reports any issues to the Registered Professional.
To deal with questions and enquiries from patients, carers and relatives e.g. on the clients condition or for any suggestions or complaints that they wish to raise. Where appropriate, refer these to a Registered Professional.
Assists with the safe transfer of all patients.
Communicates/liaises with members of the multi-disciplinary team to ensure high standards of patient care.
Demonstrates care and compassion to patients, carers and relatives to help ensure high-quality person-centred patient care is delivered at all times.
Assist patients with activities of daily living. This will typically include all basic care, including the feeding, bathing and repositioning of the patient under the supervision of a trained Professional.
Provide support to the registered professional and, where appropriate, other members of the Clinical Team as required.
To co-operate with and maintain good relationships with team colleagues and staff in other disciplines who are attending and treating clients to maximise patient care.
Maintain good relationships and an empathic approach to the patients family, relatives and carers and refer them to a trained professional for any questions they may have on the clients condition or for any suggestions or complaints that they wish to raise.
Report observed changes in the patients physical and psychological needs. To maintain patient confidentiality at all times and follow information governance policies and procedures.
To participate in maintaining accurate and up-to-date records.
To follow Trust policies and procedures to ensure maintenance of safe working practices for patients and colleagues.
To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.
Adhere to department procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources. Share responsibility for key aspects of housekeeping and stock control, demonstrating a good awareness of cost efficiency and safety.
To participate in a personal career development plan to maintain skills and develop personal growth through training and education.
Person Specification
essential
Essential

• completed care certificate/NVQ level 3
• NHS care certificate training required

Qualifications and Training
Essential

• Literacy and numeracy to secondary school standard or above
• NVQ Level 3 in Health Care or equivalent experience
• experience in urology

Desirable

• Phlebotomy skills
• IV Cannulation

Experience
Essential

• Relevant experience working in a similar environment

Desirable

• Keyboard/computer skills
• Previous experience in caring for ENT patients

Knowledge
Essential

• Effective oral/written communication and interpersonal skills
• Able to work as part of team Able to understand and accurately follow instructions
• Willing and able to learn new skills

Desirable

• Be Able to carry out ECG Recording

Personal Qualities
Essential

• Commitment to own personal development
• Respects patients' privacy, dignity and religious and cultural beliefs.
• Tolerant, calm and respectful outlook
• Able to recognise own limitations
• Presents a professional image
• Flexible attitude to work and working hours to meet service needs
• Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust values towards everyone who uses or delivers our patient services.

Person Specification
essential
Essential

• completed care certificate/NVQ level 3
• NHS care certificate training required

Qualifications and Training
Essential

• Literacy and numeracy to secondary school standard or above
• NVQ Level 3 in Health Care or equivalent experience
• experience in urology

Desirable

• Phlebotomy skills
• IV Cannulation

Experience
Essential

• Relevant experience working in a similar environment

Desirable

• Keyboard/computer skills
• Previous experience in caring for ENT patients

Knowledge
Essential

• Effective oral/written communication and interpersonal skills
• Able to work as part of team Able to understand and accurately follow instructions
• Willing and able to learn new skills

Desirable

• Be Able to carry out ECG Recording

Personal Qualities
Essential

• Commitment to own personal development
• Respects patients' privacy, dignity and religious and cultural beliefs.
• Tolerant, calm and respectful outlook
• Able to recognise own limitations
• Presents a professional image
• Flexible attitude to work and working hours to meet service needs
• Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust values towards everyone who uses or delivers our patient services.

Skills Required