Job Description

Ward 1 (an Endocrine and general medicine Ward) is looking for a Full time (37.5 hours per week) Band 2 HCA who is able for work long days, nights, weekends and Bank Holidays.



The Healthcare Support Worker is an important part of the multidisciplinary team delivering direct care to patients under the support and supervision of a Registered Nurse.



The Healthcare Support Workers carry out a range of personal care activities and tasks in support of and supervised by a Registered Nurse/Midwife. To achieve this, they will:



Competently perform the necessary aspects of care for patients.



Ensure effective delivery of personal care in line with patient activities of daily living is provided to patients and that an acceptable standard is maintained.



Follow all Trust policies and provide a safe and person-centred environment for the treatment of patients.



Participate in personal and practice development activities to maintain standards of care



This role doesn't attract a certificate of sponsorship.

Key Result Areas & Performance:

Demonstrates care and compassion to patients, carers and relatives to help ensure high-quality person-centred patient care is delivered at all times.



Assist patients with activities of daily living. This will include all basic care including the feeding, bathing and repositioning of all patients under the supervision of a trained nurse.



Provide support to the registered nurse and, where appropriate, other members of the Clinical Team as required.



To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating patients to maximise patient care.



Maintain good relationships and an empathic approach to the patient's' family, relatives and carers and refer them to a trained nurse for any questions they may have on the client's condition or for any suggestions or complaints that they wish to raise.



Report observed changes in the patient's physical and psychological needs.



Accurately document care delivered to patients.



Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around 700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream



Policies, procedures and standards



To maintain patient confidentiality at all times and follow information governance policies and procedures.



To participate in maintaining accurate and up-to-date records, e.g. fluid intake/output charts to ensure effective communication.



To follow Trust policies and procedures to ensure maintenance of safe working practices for patients and colleagues.



To follow ward and unit procedures for the use of supplies and equipment in order to promote the effective and efficient use of resources.