Job Description

Would you like to be part of welcoming and supportive multidisciplinary team who provide high standards of inpatient ward care and therapy to patients requiring rehabilitation, end of life care and/or complex discharge planning?
If so then we would like to meet you to discuss further.
Interviews for this position will be held in person ONLY. Remote interviews will not be available.Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role.
Main duties of the job
As a Healthcare Support Worker at Nelson Court Ward 2, you will be part of a multi-professional team providing high standards of care to our patients. You will maintain and promote patient independence and dignity to ensure each patient receives a positive experience.

• Greet and receive patients, carers, and other visitors to the ward/department in a courteous and compassionate manner in line with
• Trust values (includes receiving people via telephone and online). Act as a contact point when appropriate.
• Orientate patients to the ward/department environment, providing appropriate information to them about facilities and services.
• Attend ward meetings and contribute to discussions about improvement of patient care
• Respond to informal complaints by patients, relatives, or carers during routine duties, in line with local policies and procedures andescalate concerns you are unable to resolve to an appropriate person.
• Escalate immediately any concerns regarding patient care to a registered practitioner.
• Maintain the patient's comfort, dignity, and privacy at all times.
• Provide patients with the fundamentals of personal care

About us
To find out more about what it is like to work for our Trust please visit the following link:
https://yorkhospitals.pagetiger.com/hdjgxd
Our benefits
We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Details
Date posted
23 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year Per annum/Pro Rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
419-7631327-HCSW-FH
Job locations
Nelson Court Ward 2
Nelson's Lane
York
YO24 1HD
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person Specification
Experience and Knowledge
Essential

• Understanding of patient-centered care and the role of the HCSW.

Desirable

• Experience in a health or social care setting

Skills and Attributes
Essential

• Demonstrable effective written and verbal communication skills.
• Basic IT skills, able to use applications such as email on a computer or smart device (e.g. tablet).

Desirable

• Ability to communicate health-related information.

Education, Qualifications and Training
Essential

• Numeracy/literacy skills to Functional Skills Level 1 (GCSE 2-3 / D-F / equivalent)
• Willing to undertake further training.

Desirable

• Level 2/3 health care related qualification e.g., BTEC, NVQ, T-Level, Apprenticeship.

Person Specification
Experience and Knowledge
Essential

• Understanding of patient-centered care and the role of the HCSW.

Desirable

• Experience in a health or social care setting

Skills and Attributes
Essential

• Demonstrable effective written and verbal communication skills.
• Basic IT skills, able to use applications such as email on a computer or smart device (e.g. tablet).

Desirable

• Ability to communicate health-related information.

Education, Qualifications and Training
Essential

• Numeracy/literacy skills to Functional Skills Level 1 (GCSE 2-3 / D-F / equivalent)
• Willing to undertake further training.

Desirable

• Level 2/3 health care related qualification e.g., BTEC, NVQ, T-Level, Apprenticeship.

Skills Required