Job Description

Job Purpose

After a period of ill health individuals may benefit from increased support with their wellbeing and social needs whilst recovering and returning to the community from a hospital environment. The service will support patients and residents with social welfare and holistic wellbeing needs ensuring they can remain or return home safely.

The project team will have responsibility for organising and delivering tasks which facilitate a speedy hospital discharge engaging with a wider network of VCFSE expertise and services. Tasks can be both practical and holistic, i.e. moving furniture, shopping for one of essentials, linking in to community activities or support.

Key Tasks

Taking and managing referrals into the service. Tracking the patient journey and outcomes of the project. Managing wellbeing check-ups. Producing case studies and statistics for reports. To support the wider team goals of working with the Hospital Discharge Team to assist in providing an appropriate community support approach to meet the needs of patients. To work closely with the Halton & St Helens Volunteer Centre and wider St Helens VCSE sector colleagues to ensure packages of support for safe discharge and continued support are in place. To work with the managers, on-site teams and community organisations to continue to develop working relationships with hospital and other health services to provide patients with an integrated service. Ensure that a patient-focused service is provided Work closely with St Helens VCSE to develop a Healthy at Home / Hospital to Home Alliance, working with key VCS partners to provide immediate to medium-term support, care and advice. Maintain professional boundaries as per policies and procedures To ensure that Consent, Information Sharing, Data Protection and Freedom of Information requirements are adhered to. Provide both written and verbal updates and reports including monitoring data as needed. Maintain a database of activity, outputs and outcomes that will be used to report on activities to the STHKTHT, VCA and as appropriate wider stakeholders. To support the work of and share intelligence with the other members of VCA To share workloads and become familiar with a range of common duties to ensure continuity of service during peak periods, sickness absence and holidays alongside similar VCA projects based in other areas.

General

Provide own administrative support including setting up and maintaining office systems. Work to annual targets and provide reports to contract holders/funders and Halton and St Helens VCA Board of Trustees. Monitor complaints and follow procedure. Ensure the security of the office and office equipment. Able to travel locally, regionally and nationally. Attend staff, committee and other meetings as appropriate and undertake any other work deemed necessary by the Chief Officer to further the aims and objectives of Halton and St Helens VCA. Ensure all information is up to date and relevant and the organisation remains compliant with relevant legislation.
It is the nature of the work of Halton and St Helens VCA that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are therefore required to work in a flexible way when the occasion arises, so that tasks not specifically covered in the job description are undertaken. These additional duties will normally be compatible with the skills and responsibility of the existing work.

All employees are required to abide by Halton and St Helens VCA policies with regard to Health and Safety, Equality and Diversity and Information/Communications Technology. All employees are also reminded of the need to keep all information regarding the organisation, its clients, partners and funders confidential, except where information needs to be shared on a professional basis with colleagues or external partners.

Job Type: Part-time

Pay: 12,698.00 per year

Expected hours: 20 per week

Work Location: In person

Application deadline: 09/01/2026