Job Description

Does helping people make lasting, positive changes to their health inspire you?

Are you passionate about digital health and wellbeing, using technology to empower others to reach their goals?

Do you thrive in a role where digital innovation, behaviour change, and compassion come together to make a real difference?

The Role

As a Hybrid Healthy Lifestyle App Coach, you will be a motivating and empathetic digital coach, supporting individuals across the UK on their personal wellbeing journeys through our online health and lifestyle platform Stop For Life and other in creation of ICE.

You'll engage with users through in-app messaging and guided digital content, providing tailored support to help them stop smoking, eat well, move more, and improve overall wellbeing. You'll be part of our Enablement Hub team, ensuring every user feels heard, supported, and empowered to make sustainable changes.

Role is mostly remote with some in person team meetings each month and where required face to face client support. You'll deliver high-quality digital coaching while staying connected with your colleagues through regular virtual meetings and occasional office days for training, team collaboration, and service delivery activities.

Key Responsibilities

Engage and support individuals across UK communities where health inequalities exist. Communicate effectively with users through digital platforms to promote healthier lifestyle choices. Motivate individuals to make behaviour changes that improve their health and wellbeing. Manage your own caseload, time, and activities to ensure consistent, high-quality support. Work flexibly across the week, including some evenings and weekends, to meet service needs. Travel occasionally across the UK for meetings, training, and to support other lifestyle contracts.
You will support across all Healthy Lifestyle services.

Salary: 25,000 per annum.

Hours of work will be across Monday - Sunday 8am to 8pm. Flexible hours are required to meet the needs of the service, including evening/weekend work in agreement with your manager.

Core hours for this role are Sunday- Thursday 11:30am - 8pm where the above is not needed with 1 hour lunch.

How you'll help us change the world

More people into our services, means more people helped and more lives changed. You will be at the forefront of us making better happen by making sure our coaches have the right number of clients to make a difference.

At ICE we do so much more than create change we take positive action to enrich the lives of our team, clients, and our society, we believe in people power. We do this by making sure you can be at your best, be purposeful and fulfilled

Working together

We build close knit teams, commit ourselves to strong life balance, make sure everyone is happy and driven and supported to be your best. Just like a great family do.

Did we mention you will also receive the following?

Career progression

Personal and professional development

28 days annual leave including bank holidays. Each full year, this will increase by 1 day up to 33 in total.

Attractive bonuses

Employee Assistance Programme - we also support eye test and flu vaccine costs.

Charitable and volunteer involvement

Team get-togethers

A career that makes better happen; you create meaningful impact every day.

ICE is one of the fastest growing #behaviourchange organisations in the country. Our entire team is committed to and passionate about improving the happiness, health, and wellbeing of people throughout the UK. We love growth.

ICE's vision is to live in a society that is well, confident, and resilient.

We refuse to accept second best, believing that people can

achieve great things.

We are here to help people

Make Better Happen

.

We are a purpose-driven organisation; our ethos is important to us. As a team we believe in:

Whole Heartedness - passion and energy for what we do

Trust - in each other's intent to do the right thing

Be Curious and be Creative - bringing our ideas to add value to what we do.

Here is a little bit about the exciting position we have...

Are you right for this job?

You can work independently and as a team.

You are confident in working in fast-paced environment.

You are keen to learn more and develop your own skills.

You will coordinate diary management effectively.

You'll be compassionate, tech-savvy, and confident using digital tools to engage with clients. You'll have a passion for helping people achieve real change and a genuine interest in health and wellbeing.

You'll be comfortable working both independently from home and collaboratively within a supportive virtual team.

You are a well organised person who gets inspired by building great environments for people to thrive.

You have relationship building skills.

Ability to segment data, specifically regarding deprivation is something you will have experience of.

You will have technical Skills, including proficiency with Microsoft Office Programs including Outlook, Word and Excel.

NVQ in business /IT or equivalent with 3 years general admin experience.

Have an analytical and problem-solving mindset.

You have the ability to prioritise competing workloads.

Exceptional communication skills and customer service skills.

Highly organised.

Strong attention to detail.

Self-Starter.

Strong prioritisation and organisational Skills.

Ability to handle confidential information.

Strong record keeping skills.

Ability to multitask and prioritise.

A willingness to learn and develop.

What you'll do?

Engage with individuals in allocated UK wide communities where health inequalities exist. Communicate with individuals about health and lifestyle improvement; centered around: Weight Management. Smoking Cessation. Physical Activity. Alcohol consumption NHS Health Checks Support and enable individuals to change their behavior to improve their health. Manage and organise own time and activities to support individuals in the community. Providing brief intervention advice and offering support with self-care. Promoting and encouraging a healthier lifestyle though recommendations based on current recommended guidelines. Supporting the team to develop and deliver excellent client experience. Supporting the Service to maximise engagement opportunities to promote the service and referrals from clients and wider stakeholders - via digital and in person activities. Be positive and optimistic and have an excellent telephone manner. Accurate data entry of clients' results and appropriate pathway guidance. Attend team meeting and training as required. Undertake training to be able to deliver NHS Health Checks as and when needed across other ICE locations. Work as part of the team to facilitate any digital or in person engagement events and activities. Active member of the ICE team contributing ideas, innovation and attending all team meetings and working groups. Supporting the wider support team at ICE where required. Undertake all mandatory training requirements. Seek ways to continuously improve the role and service delivery. Be flexible in your approach - supporting evening and weekend work where required in consultation with your line manager. Attend regular performance reviews with your line manager. Willing to participate in a myriad of training courses designed to help be your best in this role. Act at all times within the Company's rules, policies, procedures and financial regulations Observe and comply with employees' obligations under Health and Safety policy and law. Support a progressive approach to Equal Opportunities ensuring that the Company's commitment to equality of opportunity in service provision and employment practices are present in any work. Comply with all clinical and information governance policy and procedures at all times. Maintain the highest standards of personal and professional integrity and conduct.
What you'll bring

IT literate and able to confidently use online methods of communication. You will also need to have a good eye for detail and be accurate with data input and reporting.
Must be a confident communicator and have a professional telephone manner.

Prior Office / Admin Management experience.

Experience of managing stock control processes.

Experience of working with a variety of professionals.

Knowledge and awareness of customer care.

Ability to prioritise workload and work on own initiative in a pressurised environment.

Confident to act on own initiative with minimal supervision.

Ability to work with and establish good working relationships at all levels with different disciplines both internal in ICE and external.

Able to communicate appropriately with a range of people from differing backgrounds.

Ability to demonstrate a clear understanding of Confidentiality & Equal Opportunities.

Other abilities!

Good knowledge of 365 software and various desktop software packages like acrobat Advanced capabilities in Microsoft products including Teams, PowerPoint, Word, and Excel. Infectious enthusiasm Communication Self-starter & Generating ideas Team working Developing Self and others Compassion and care Building confidence Commercial acumen Delivering results Improving performance.
Only those shortlisted will be contacted. Strictly No agencies!

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Casual dress Company events Enhanced maternity leave Free parking Health & wellbeing programme On-site parking Paid volunteer time Sick pay Work from home
Licence/Certification:

Driving Licence (required)
Work Location: Hybrid remote in Cheltenham GL52 5QP