Job Description

The post holder will be required to work as part of a team providing high standards of portering in the Heart Services department based at the Trent Cardiac Centre, following appropriate procedures.
The post holder will be required to handle equipment responsibly and within health and safety guidelines.
The post holder will be responsible for maintaining patient, staff and public safety whilst undertaking their duties. The post holder is required to work on their own or as part of a team to deliver services as directed by policies and procedures.
The post holder will need to have a friendly and helpful manner and have a sensitive approach when dealing with patients and their families.
Main duties of the job
Transfer of patients either in wheelchairs, on a bed/trolley to and from wards and departments within the required time
Assist with of the moving and handling of patients when requested
Collection and delivery of pharmacy stores to wards and departments
Collection of urgent specimens from wards and departments to the path lab
Deliver and exchange medical gas cylinders in wards and departments
Assist with the transportation of patients relatives if and when required
Ensure that patient movement requests are actioned promptly
Observe a duty of care in performing all tasks, safeguarding oneself, patients, staff, visitors and others
Inform the Team Leaders/Management team of any untoward incident
Following appropriate training, assist colleagues based in other areas of the Trust with Patient Movement services
Ensure that all patient escort work related areas are maintained to agreed levels of cleanliness and tidiness
To report to their immediate supervisor/line manager any issue which may affect acceptable levels of cleanliness and tidiness e.g., faulty or broken equipment/accessories
Provide a transportation service throughout the Trust of bloods, samples, fluids, medication, notes, x-rays, and other such items directly related to patient care
Provide an emergency collection service of blood samples in the event of pneumatic tube failure.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Details
Date posted
25 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
164-7301598
Job locations
Trent Cardiac Centre
City Hospital Campus, Hucknall Road
Nottingham
NG5 1PB
Job description
Job responsibilities
Transfer of patients either in wheelchairs, on a bed/trolley to and from wards and departments within the required time
Assist with of the moving and handling of patients when requested
Collection and delivery of pharmacy stores to wards and departments
Collection of urgent specimens from wards and departments to the path lab
Deliver and exchange medical gas cylinders in wards and departments
Assist with the transportation of patients relatives if and when required
Ensure that patient movement requests are actioned promptly
Observe a duty of care in performing all tasks, safeguarding oneself, patients, staff, visitors and others
Inform the Team Leaders/Management team of any untoward incident
Following appropriate training, assist colleagues based in other areas of the Trust with Patient Movement services
Ensure that all patient escort work related areas are maintained to agreed levels of cleanliness and tidiness
To report to their immediate supervisor/line manager any issue which may affect acceptable levels of cleanliness and tidiness e.g., faulty or broken equipment/accessories
Provide a transportation service throughout the Trust of bloods, samples, fluids, medication, notes, x-rays, and other such items directly related to patient care
Provide an emergency collection service of blood samples in the event of pneumatic tube failure. Job description
Job responsibilities
Transfer of patients either in wheelchairs, on a bed/trolley to and from wards and departments within the required time
Assist with of the moving and handling of patients when requested
Collection and delivery of pharmacy stores to wards and departments
Collection of urgent specimens from wards and departments to the path lab
Deliver and exchange medical gas cylinders in wards and departments
Assist with the transportation of patients relatives if and when required
Ensure that patient movement requests are actioned promptly
Observe a duty of care in performing all tasks, safeguarding oneself, patients, staff, visitors and others
Inform the Team Leaders/Management team of any untoward incident
Following appropriate training, assist colleagues based in other areas of the Trust with Patient Movement services
Ensure that all patient escort work related areas are maintained to agreed levels of cleanliness and tidiness
To report to their immediate supervisor/line manager any issue which may affect acceptable levels of cleanliness and tidiness e.g., faulty or broken equipment/accessories
Provide a transportation service throughout the Trust of bloods, samples, fluids, medication, notes, x-rays, and other such items directly related to patient care
Provide an emergency collection service of blood samples in the event of pneumatic tube failure.
Person Specification
Commitment to Trust Values and Behaviours
Essential

• Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Training & Qualifications
Essential

• Ability to understand and adhere to working practices for providing a Patient Escort Service.
• Ability to undertake all training sessions required to undertake the role of Patient Escort.

Experience
Essential

• Effective social skills gained from dealing with the public

Desirable

• Experience working in a Hospital environment

Communication and relationship skills
Essential

• Good interpersonal skills
• Ability to work in a team
• Good verbal and written communication skills (must be able to complete application data and paperwork accurately and legibly).
• Ability to keep to pre-arranged schedule.
• Caring and polite manner Professional, flexible, positive, adaptable, persuasive, motivated, diplomatic, pro-active and innovative team player and adaptable to change.
• Ability to communicate effectively with all levels of staff using a sympathetic and understanding approach including providing assistance in resolving patient movement problems/concerns using tact and diplomacy.
• Ability to communicate with patients who may be very ill, immobile or very distressed.
• Ability to communicate with visitors to the Trust and able to offer assistance if required.

Desirable

• Interest in Health and Social Care setting

Physical skills
Essential

• Physically Fit to lift and move patients and inert objects in accordance with manual handling training.
• Ability to manoeuvre patients via a trolley, wheelchair, PAT slide or bed (To include Bariatric).

Analytical and Judgement skills
Essential

• Analyse patient transfer requests in order to prioritise workload.

Planning and organisation skills
Essential

• Able to organise daily tasks.

Other requirements specific to the role (e.g. be able to drive or work shifts
Essential

• Stable calm temperament, able to work in stressful situations and meet response times.
• Smart Appearance at all times.
• Post holder will work on a shift rota.

Person Specification
Commitment to Trust Values and Behaviours
Essential

• Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Training & Qualifications
Essential

• Ability to understand and adhere to working practices for providing a Patient Escort Service.
• Ability to undertake all training sessions required to undertake the role of Patient Escort.

Experience
Essential

• Effective social skills gained from dealing with the public

Desirable

• Experience working in a Hospital environment

Communication and relationship skills
Essential

• Good interpersonal skills
• Ability to work in a team
• Good verbal and written communication skills (must be able to complete application data and paperwork accurately and legibly).
• Ability to keep to pre-arranged schedule.
• Caring and polite manner Professional, flexible, positive, adaptable, persuasive, motivated, diplomatic, pro-active and innovative team player and adaptable to change.
• Ability to communicate effectively with all levels of staff using a sympathetic and understanding approach including providing assistance in resolving patient movement problems/concerns using tact and diplomacy.
• Ability to communicate with patients who may be very ill, immobile or very distressed.
• Ability to communicate with visitors to the Trust and able to offer assistance if required.

Desirable

• Interest in Health and Social Care setting

Physical skills
Essential

• Physically Fit to lift and move patients and inert objects in accordance with manual handling training.
• Ability to manoeuvre patients via a trolley, wheelchair, PAT slide or bed (To include Bariatric).

Analytical and Judgement skills
Essential

• Analyse patient transfer requests in order to prioritise workload.

Planning and organisation skills
Essential

• Able to organise daily tasks.

Other requirements specific to the role (e.g. be able to drive or work shifts
Essential

• Stable calm temperament, able to work in stressful situations and meet response times.
• Smart Appearance at all times.
• Post holder will work on a shift rota.

Skills Required