Job Description

Role: Helicopter Operations Manager

Location: Biggin Hill

Salary: DOE

Our client is looking for an experienced Helicopter Operations Manager to oversee and coordinate all aspects of their ground operations. This role is critical in ensuring smooth day-to-day operations, managing a high-performing team, and delivering exceptional service to clients. You will act as a key liaison between clients, flight crews, and operational staff, ensuring compliance with aviation regulations and company standards.

Key Responsibilities:

Client Communication: Serve as the primary point of contact for clients, ensuring excellent customer service and handling all operational queries. Flight Coordination: Manage and book flights, ensuring timely and efficient scheduling. Team Leadership: Lead and manage the ground operations team, providing guidance, training, and performance management to ensure operational excellence. Operational Planning: Oversee daily ground operations, including aircraft handling, logistics, and coordination with flight crews. Safety & Compliance: Ensure all operations comply with safety standards, company policies, and aviation regulations. Charter Management: Coordinate charter helicopter flights, liaising with clients and internal teams to deliver a seamless experience. Problem Solving: Address operational challenges promptly and effectively to maintain service quality and client satisfaction.
Skills & Experience:

Proven experience in aviation operations or a similar role within the aviation industry. Strong knowledge of regulatory requirements and operational compliance. Excellent communication and client relationship management skills. Ability to lead and motivate a team in a fast-paced environment. Strong organisational and problem-solving skills. Proficiency in flight booking systems and operational planning tools.
Job Type: Full-time

Pay: From 40,000.00 per year

Work Location: In person