Help To Claim Adviser Job in Citizens Advice

Help To Claim Adviser

Witney, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/citizens-advice

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Job Description

Salary
23,355 (trainee rate) - 26,396 (fully competent rate)
Location
Witney, remote working will be considered
Workplace
Hybrid working
Contract
Fixed term contract, until 31 March 2026
Hours per week
37

How to apply

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About the role

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We have an opportunity for an adviser to join our existing advice services team who deliver advice to the public on issues relating to Universal Credit and linked benefits and issues. The role will form part of the national Help to Claim service which provides support to people with queries relating to Universal Credit up to first payment via telephone, webchat and video channels between 8am and 6pm Monday to Friday.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You'll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

For full details please visit our website at www.caox.org.uk/jobs

We're Disability Confident

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Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.

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