Job Description

Join Our Growing Fire and Security Team!

We're a leading provider of electronic security systems, specialising in the installation and maintenance of CCTV, intruder alarms, access control, and fire detection systems. We're looking for a Helpdesk Administrator to become a key part of our operations team, providing first-line support to clients and engineers and ensuring the smooth running of our helpdesk.

As the first point of contact for all helpdesk queries, you'll be responsible for logging tickets, triaging issues, and ensuring that all requests are handled promptly and professionally.

Key Responsibilities:

- General Office Admin

- Adhoc Duties

- Handle incoming helpdesk enquiries via phone and email.

- Allocate and dispatch jobs to field engineers based on priority and availability.

- Monitor ongoing jobs, follow up on outstanding issues, and keep clients informed.

- Liaise with suppliers and internal departments regarding parts and job updates.

- Provide administrative support to the service and installations teams.

What We Offer:

- A family run, supportive and collaborative team environment.

- Pension scheme

- Paid Christmas and summer work events

- 20 days holiday + bank holidays + birthday off

What We want:

- Someone customer focused

- Strong Microsoft office skills

- Team Player

- Someone willing to learn

Hours - 9am-5pm

Monday - Friday - Excluding Bank Holidays

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 12.21 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Free parking On-site parking
Work Location: In person