Job Description

Why Join Us:
Do you have customer service experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for youxe2x80xa6
We require Customer Support Coordinator to join us on a 9 months FTC, at our Redditch site. Working on a rotating 20-hour basis: Mon Fri (06:00 14:00 / 12:00 20:00) and every other weekend. When working the weekend, youll have staggered days off in the week to compensate.
Youll be joining as our first point of contact for all stores requiring our assistance. Youll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.
This is a 9 months FTC for 20 hrs/week About the Job:
Youll have a confident phone manner, being assertive when required. Itll be challenging at times when you wont be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. Youll have a great ability to learn and retain information as speed, as youll be using several systems and knowing which Engineer to send for which job is essential.
For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if thats what youre looking for. To be successful you will have::
If you have a xe2x80x98can-do attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!
When you join us, youll receive:

• Salary: 325,397 (pro rata) per annum
• 25 days annual leave, plus bank holidays
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Dont miss out on this great opportunity, and apply today by clicking on the xe2x80x98apply button. '