Job Description

:

Helpdesk and Stores Support

Team:

Manufacturing Team

Reporting:

Manufacturing Manager

Location:

Tyseley, Birmingham

Salary Range:

TBC

About Us:

Voltempo is developing rapid DC HyperCharging solutions for a range of commercial vehicle sectors, initially here in the UK, but progressively internationally as the transport sector electrifies. The company holds several international patents, it is engaged in the end-to-end design, supply, site commissioning and servicing of charging solutions, targeting commercial vehicles. The business is currently scaling and is well supported by both its international shareholders and its role under the UK Government eFreight2030 programme, where it is leading a consortium of UK logistics fleet operators to deploy the UK's first eHGVs charging network.

About the Role:

We are looking for an organized, customer-focused Helpdesk Support Representative to manage incoming calls from customers, resolve queries, and handle the accurate receipt and dispatch of goods within our store. The successful candidate will provide exceptional customer service, maintain accurate records, and support efficient store operations.

Responsibilities:

Answer incoming customer calls promptly and professionally. Provide accurate information and effective solutions to customer queries. Record customer interactions, inquiries, comments, and complaints accurately. Coordinate and oversee goods receiving and dispatch processes. Verify and document incoming and outgoing goods, ensuring accuracy and completeness. Communicate effectively with the warehouse team and other departments to resolve any discrepancies. Maintain up-to-date records of inventory transactions and customer interactions. Escalate complex issues to appropriate management or technical staff when necessary. Ensure adherence to company policies and procedures related to customer service and inventory control.

Requirements:

Proven experience in a customer service or helpdesk support role.

Excellent verbal and written communication skills.

Ability to handle customer inquiries efficiently and courteously.

Strong organizational and multitasking abilities.

Attention to detail and accuracy in managing records and documentation.

Familiarity with basic inventory management or warehouse operations preferred.

Proficient with standard computer systems and software.

Ability to work collaboratively in a team-oriented environment

Applicable to all opportunities

:

Strong presentation and communication skills, ability to excel in a rapidly developing fast paced organisation environment. Able to work to project timelines with limited supervision. Comfortable dealing with ambiguity and ability to work effectively in line with changing priorities, with a desire to challenge the status quo.

Job Types: Full-time, Permanent

Schedule:

Monday to Friday
Work Location: Hybrid remote in Birmingham B25 8DW