Job Description

Helpdesk / Contract Support - Battersea Power Station

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting a Helpdesk / Contract Support to join the team located in our Battersea Power Station Development Contract.

The main purposes of the Helpdesk / Contract Support role are:

• Management of the Reactive and Planned work tasks via the Helpdesk System

• Allocation of tasks to engineers, driving efficiencies in how the tasks are issued and closed and the ensuring the level of information contained in each task is informative, useful and well-structured in accordance with contracted objectives.

• Proactive updates of the system in line with SLAs & KPIs

• Proactive liaison with CBRE Engineering Team and Specialist Supply Chain Partners

• To provide a comprehensive and flexible contract administration service to the contract team \xe2\x80\xa2 Maintain concise records of all CBRE transactions, finance and contract reporting requirements \xe2\x80\xa2 Liaise with client representative when required.

Skills and qualifications

• A demonstrable understanding of the Helpdesk and finance (e-logs desirable).

• An understanding of maintenance and reactive works planning.

• Strong analytical and decision-making skills.

• Experience of Customer facing roles (residential properties experience desirable).

• Positive and proactive approach. \xe2\x80\xa2 Ability to create and maintain positive relationships with all key stakeholders. \xe2\x80\xa2 Effective time management of numeracy, report collation and distribution, data analysis.

• Proficient in Microsoft Excel, Word and PowerPoint.

• Strong organisation and communication ability

Company Profile

CBRE is the global leader in real estate services and leverages the industry\'s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

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