Job Description

This hugely successful national company is looking for a Facilities Helpdesk Co-ordinator to join their expanding team.

About the role:
Working as part of a team you will be supporting a variety of Clients company sites around the UK requiring assistance for maintenance.

Duties will include:
Supporting company sites with reactive & planned maintenance and the installation of new equipment.
Answering incoming calls from sites and taking details of work required to be completed
Building relationships with site staff, engineers & Sub-contractors
Liaising with appointed engineers & Sub- contractors and sites
Ensuring repairs are undertaken using a list of vetted supplies

Updating Clients bespoke systems Understanding site histories to identify recurring issues to reduce future expenditure

Ensuring quotes are processed within defined timelines
Administering invoices

Skills and Experience required:
The ideal candidate will ideally have recent experience in a similar Facilities Helpdesk or other phone based customer service role. You will be able to work in a fast paced and dynamic environment and have the ability to work to tight deadlines.
You will be IT literate and be comfortable using email and inhouse systems.

The benefits:
28 days holiday inclusive of bank holidays,
Free parking
Pension scheme

Job Types: Full-time, Permanent

Benefits:

Company pension On-site parking
Schedule:

8 hour shift
Experience:

Help desk: 1 year (required) Customer service: 1 year (required)
Job Type: Full-time

Pay: From 12.65 per hour

Benefits:

Company pension
Schedule:

Monday to Friday
Ability to commute/relocate:

Hamilton ML3 6QP: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Helpdesk support: 1 year (required) Customer service: 1 year (required)
Work Location: In person