Job Description

Helpdesk Coordinator

About FMServ Ltd

FMServ is a leading provider of mobile technical services and facilities management solutions based in Honiley and serving clients across the UK. Established in 2018 we provide a 'one stop shop' for all commercial and residential property development and reactive maintenance.

FMServ offers a nationwide commercial property maintenance service, including 24-hour emergency call-outs and other small works.

Due to continual year on year growth, as of 2025 we employ over 75 employees across the UK and are expanding.

Job Title: Helpdesk Coordinator

Location: Head Office - Honiley CV8 1NP

Core Hours: 08:00 - 17:00 (1h lunch) (7-4, 8-5, 9-6 rota)

Are you a detail-oriented professional with excellent communication skills and a passion for customer service? We are seeking a dedicated Help-desk Co-ordinator to join our dynamic team. In this pivotal role, you will be the first point of contact for our engineers and clients, ensuring smooth operations and efficient service delivery.

As our Helpdesk Co-ordinator, your key responsibilities will include:

Answering incoming calls from engineers and clients promptly and professionally Accurately logging jobs in our Simpro system to maintain a clear record of all requests Efficiently allocating work to engineers based on their skills and availability Arranging necessary materials for engineers within specified Purchase Order limits Maintaining and updating job statuses and notes in the system to ensure real-time accuracy Reporting directly to the Helpdesk Lead, providing updates and insights on daily operations
The ideal candidate will have strong organizational skills, the ability to multitask in a fast-paced environment, and a keen eye for detail. If you're ready to play a crucial role in our service delivery team and contribute to our company's success, we want to hear from you!

Join us in this exciting opportunity to make a real difference in our day-to-day operations and client satisfaction. Apply now to become our next Help-desk Co-ordinator!

What we offer you

FMServ are a national medium sized, established Facilities Management company. Our processes have been designed to make life easier for our field engineers who are fully supported from our head office based within Warwickshire. Our professional, flexible approach have won us clients such as the NHS, Virgin Media, Barclays and others. As we continue to grow we can offer continual development, good career prospects should you be seeking progression, reliable work with fully vetted clients, and a dependable dedicated team supporting you with your day-to-day workload.

Additional Responsibilities

There is also optional out of hours work available on a weekly rota. Additional pay for the OOH work

Taking calls and between out-of-hours Monday-Friday and weekends

Additional hours are home-based working

Logging and allocating of jobs in line with SLAs

Qualifications / Experience

To be successful in the Help Desk Coordinator role you must have good telecommunications skills and strong computer literacy. Good scheduling skills and sound geographical knowledge. A plus would be industry experience within Facilities Management.

Pay / Benefits and what's provided

40h per week (Office based)

Optional Overtime (From home)

Optional weekend working (From home)

20 Days holiday (Increasing by 1 day with each completed year)

Company pension

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Company pension On-site parking Referral programme
Work Location: In person