Job Description

Customer Support Administrator - Colchester, Essex

Thank you for your interest in joining Integrated Estate Management Ltd.

We are a young, dynamic, and fast-growing Facilities Management company , recently recognised as the 'Best Company to Work For' at the FM and Property Awards!

We are looking for a proven, customer-focused individual with strong administrative skills and excellent communication ability. You'll thrive in a fast-paced, agile environment where positivity, self-motivation, and a growth mindset are part of our everyday culture.

At Integrated Estate Management Ltd, we believe in rewarding dedication. We are proud to be a Living Wage accredited employer and provide a generous benefits package, including:

Private healthcare for all eligible staff (including optical, dental, and mental wellness support) after successful completion of probation Your birthday off, fully paid An extra day of annual leave for every full year of service (with no cap) Regular charity initiatives and fundraising events Office 'Doggie Days' and other team engagement activities
As an employer of choice, we create an inclusive, supportive, and diverse workplace where everyone can thrive. We proudly welcome applications from veterans, reservists, and those connected to the armed forces community, recognising the valuable skills and experience they bring.

If you are passionate about customer service, ready to go on an incredible journey, and excited to grow with a business that truly values its people, we would love to hear from you.

Please note: this is

not an IT Helpdesk role

. We provide Facilities Management services and the role is based in

Colchester, Essex

. We are seeking local candidates who are eligible to work in the UK.

Job Types: Full-time, Permanent

Pay: From 26,208.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension On-site parking Private dental insurance Private medical insurance
Experience:

Customer service: 3 years (preferred) Administrative: 3 years (preferred)
Work Location: In person

Reference ID: Help Desk Manager