Job Description

About Craftex Cleaning Systems

Craftex Cleaning Systems is a market-leading provider of professional cleaning equipment and support services. We pride ourselves on reliability, innovation, and a strong people-first culture. Our success is built on teamwork, accountability, and delivering industry-leading service to our customers.

The Role

We are looking for an experienced and motivated

Helpdesk Manager

to lead and develop our helpdesk operation. This is a key leadership role responsible for effectively managing remote technicians, administrative staff, systems, and processes to ensure outstanding service levels while driving increased revenue and profitability.

You will be a hands-on, team-focused manager who thrives in a fast-paced environment and is a perfect cultural fit with Craftex values.

Key Responsibilities

Lead, motivate, and manage remote technicians and helpdesk/admin staff Ensure industry-leading customer service levels across all helpdesk operations Oversee and continuously improve systems, workflows, and processes Monitor KPIs, service levels, and performance, taking action where needed Drive revenue growth and profitability through efficient scheduling, upselling, and process optimisation Support recruitment, onboarding, training, and development of team members Act as a point of escalation for complex technical or customer issues Work closely with senior management and other departments to align objectives

About You

Proven experience in a helpdesk, service management, or operations management role Strong leadership skills with the ability to manage and motivate remote teams Excellent people skills - approachable, supportive, and firm when required Highly organised with strong attention to detail Confident using service management systems, CRM tools, and reporting Commercially minded, with a focus on efficiency, revenue, and profitability A collaborative, team-playing manager who leads by example A genuine cultural fit with Craftex: positive, accountable, customer-focused, and solution-driven

What We Offer

A key leadership role within a growing, well-established business The opportunity to shape and improve helpdesk operations A supportive, values-driven team culture Competitive salary package (based on experience) Long-term career development opportunities

How to Apply

If you are an experienced Helpdesk Manager who thrives on leading people, improving systems, and delivering exceptional service--and you believe you'd be a perfect fit for the Craftex culture--we'd love to hear from you.

Apply now via Indeed with your CV and a brief cover letter.

Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Benefits:

Private medical insurance
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person