Job Description

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.



We're looking for a

Scheduler

who will deliver excellent service standards, while meeting SLA agreements and adhering to job allocation schedules.

Contract

Type: Home Office CG - Helpdesk Onsite Operator

Hours: 40pw

Pay: 25k

Location: College of Policing Ryton

Role Responsibilities:

Manage the overall activity of the onsite engineering team and delegated jobs. Utilise systems and processes to deploy the correct engineering resources. Ensure first-time fixes for customers using internal engineers or subcontractors. Oversee job completion, documentation, and material accountability. Reallocate and follow up on incomplete jobs to ensure resolution.

What we're looking for:

Experience in service delivery or contact centre environments. Creative problem-solving using technology and data. Strong IT skills and system proficiency. Ability to work effectively under pressure in a fast-paced setting. Eligibility to pass BPSS security clearance.

What we offer you:

Access to a virtual GP for you and your household. Financial wellbeing support via Salary Finance, including early pay access and competitive loans. Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.



The Helpdesk Function



Logging of Work Orders



The Helpdesk Function of logging all work orders on behalf of the client will be available for 24 hours a day 7 days a week. This will be undertaken by the on-site administration team during normal working hours and the on-site security team out of hours


On-site Monitoring and Co-ordination

The Helpdesk Function will co-ordinate FM tasks on-site during normal working hours with the College to ensure minimal disruption to College operations.

Specifically:



The Helpdesk Function will co-ordinate the dispatch of the onsite Engineers to deal with tasks.


The Helpdesk Function will co-ordinate the scheduling of PPM tasks and liaise directly with Subcontractors regarding appropriate attendance.


The Helpdesk Function will source appropriate subcontractor quotes where needed and arrange for site visits to complete Additional works jobs.


The Helpdesk Function will monitor all Work Orders relating to the respective sites and provide updates to the client on open jobs when requested.


The Helpdesk Function will raise Purchase Orders, upload completion evidence to CAFM and close down Work Orders.


* The Helpdesk Function will scan and file on site all paperwork related to Work Orders.