Job Introduction
Pinnacle Group is looking for a proactive and motivated Helpdesk Operative to join our busy Helpdesk team. In this frontline role, you'll serve as the first point of contact for all incoming helpdesk queries, ensuring all reported jobs are logged accurately and managed efficiently through to resolution. Your day-to-day responsibilities will include overseeing the helpdesk function, providing essential administrative support and coordinating the allocation of work orders to internal maintenance teams
You will be joining our Total FM team who provide integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.
This hours of work are between 8am and 6pm, Monday to Friday on rotating shift patterns - 8am to 4pm, 9am to 5pm and 10am to 6pm.
If you thrive in a fast-paced environment, have excellent communication / admin skills and enjoy being the central hub in a service-focused team, we'd love to hear from you. Full training will be provided.
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