Helpdesk Operator
Leeds, ENG, GB, United Kingdom
Job Description
Helpdesk Operator
Job ID
255651
Posted
13-Jan-2026
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Leeds - England - United Kingdom of Great Britain and Northern Ireland
Join the CBRE Global Workplace Solutions team as a Helpdesk Operator!
Are you skilled in Customer Service and looking for a new role?
CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a
Helpdesk Operator
to join our team in [Leeds].What You'll Do:
Helpdesk
Operations:
Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensuring all reactive requests raised on the helpdesk have the correct priority/engineer assigned.Communication & Service:
Maintain communication throughout reactive jobs with the client and CBRE operational teams.Performance & Improvement:
Review subcontractor performance and, identify and implement improvements to enhance performance.Financial Procedures:
Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.Culture & Compliance:
Foster CBRE's RISE values within the team and assist with other assigned duties.What We're Looking For?
Qualifications:
Good basic education (GCSE or equivalent) including English and Maths.Knowledge:
Proficient in Microsoft Office (Outlook, Word, Excel, etc.) Experience with CAFM systems would be advantageous.Experience & Skills:
Customer-focused experience with excellent communication and organisational skills. Experience in a contact centre or customer facing role would be highly beneficial.Attributes:
Detail-oriented, reliable, and able to work independently and as part of a team.Why CBRE GWS?
Join a leading global company and expand your horizons.
Enjoy ample opportunities for skill development and professional advancement.
Contribute to a safe, inclusive, and positive work environment.
Don't miss this exciting opportunity! Join one of the UK's leading FM providers and build your career. Apply now!
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Job Detail
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Job IdJD4537549
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationLeeds, ENG, GB, United Kingdom
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EducationNot mentioned