Job Description

About us

We are a Facilties Maintenance Service Provider, with a big aim and plan to do things differently. We believe that a combination of digital transformation and customer service lead approach is key to the success of the future of the FM market. By tapping into the unused local engineering resource we are building a new way of delivering FM to our customers that removes the skill shortages we all face.

Working closely with commercial client's we aim to provide a full maintenance solution, that includes:

1. Planned Preventive Maintenance

2. Compliance

3. 24/7 Reactive Services

4. Project Works

Role

We are are looking to grow our own "best in class" helpdesk and supply chain management team.

We are looking to hire a highly motivated and experienced candidate to take charge of our thier own client accounts and help us build out our supply pool. The role requires managing the day to day reactive and planned maintenance tasks for said accounts as well as researching and onboarding new suppliers.

With strong organisation and customer service skills, you will be responsible for delivering planned and reactive maintenance nationwide for all our partners. From the start you will be taking calls and email requests for call out requests, and fulfilling the requests with our supply chain. This will be all done via our very own CRM system. Making sure the customer gets the best experience from logging through to completion.

Role requirements:

Inputting and managing all inbound "work orders" through to completion. Ensure all follow up works are quoted and sent onto the client. Chasing client's for quotes issued Assisting Homyze with ongoing supply growth. Managing the supply chain to ensure works are completed to a high standard. Ensure Homyze CRM system us fully up to date and not orders are left incomplete. Manage PPM tasks to esnure they are complete Invoice all reactive and follow on works. Office based 5 days a week
Candidate requirements :

1. At least 1/years' experience in facilities/ property maintenance helpdesk

2. Great organisation & interpersonal skills

3. Hands on and willing to go that extra mile.

4. Happy to work in a small team and company

5. Customer service experience

6. Ability to find opportunities to generate additional revenue streams

7. Basic mechanical and electrical systems knowledge.

8. Experience in pricing and managing project works

9. Supply chain management

This is a chance to join a start-up that is re-shaping the very way property maintenance is handled. Working with a small team you will be provided with on-the-job training, whilst learning from industry experts.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking
Ability to commute/relocate:

Bury: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Facilities maintenance: 1 year (required) Customer service: 1 year (preferred)
Work Location: In person

Reference ID: Helpdesk Co-ordinator