Job Description

Role Overview

We are seeking a proactive and customer-focused Helpdesk Support Engineer to join our growing support team. You will be the first point of contact for technical issues, providing timely, practical support to end users across the business.

Key Responsibilities

Helpdesk: Offer first- and second-line support to clients' requests via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues. Escalate complex problems as needed. Log all incidents and service requests accurately and efficiently. Set up and configure desktops, laptops, troubleshoot and maintain devices & services both remotely and on-site Provide excellent customer service, ensuring client issues are resolved promptly, and follow up on open tickets. Follow all IT Helpdesk, ISMS and company procedures

Skills & Experience

Previous experience in a first-line IT support, preferably in a Managed Service Provider (1+ years preferred). Strong knowledge of Microsoft Office 365, Servers/Windows OS/Teams/SharePoint and basic networking. Familiarity with Active Directory, Office 365, and remote support tools. Excellent communication and problem-solving skills. Ability to work under pressure, manage multiple tasks and prioritise work effectively. ITIL Foundation or CompTIA A+ (desirable but not essential). Knowledge of network products, including switches, routers and firewall appliances Knowledge of mobile technologies such as iOS and Android Experience with virtualisation systems such as HyperV would be beneficial Any Microsoft, CompTIA or equivalent qualifications would be advantageous.

Qualifications

GCSEs (or equivalent) including English and Maths. IT-related certifications or training (e.g. CompTIA, Microsoft, Cisco) are a plus.

What We Offer

Competitive Salary based on experience and qualifications - range 25K to 27K depending on experience Full induction programme Career Progression and Development Opportunities Training - regular and ongoing training as well as industry accreditations Supportive team environment Modern office and tools to help you succeed Holidays: 28 days annual leave + 1 additional "birthday holiday" Pension Scheme Free TecSec Uniform Socials - team building, Christmas parties, off-sites and "Fishy Fridays"

Schedule:

Monday to Friday - 8.30am to 5pm No weekends

About TecSec

TecSec is a Sheffield-based IT and Cyber Security partner supporting SMEs across the UK for over 20 years. With our Audit-Fix-Protect approach, we eliminate IT worries so clients can focus on business goals. Acting as a friendly outsourced IT team, we deliver clear, solutions-focused support across all areas of IT; from Managed Services to advanced Security and Governance. With security at our core, our 24/7 monitored cyber solutions protect businesses from attacks, data theft, and encryption threats.

Based at Meadow Court beside Meadowhall, the office is easily accessible by tram, train, and bus - or by car with plenty of nearby parking.

Our Team Culture

At TecSec, we're more than just a service provider; we're a close-knit team that genuinely cares. Our strength lies not only in our technical expertise but in our collaborative spirit and people-first approach.

We're supportive and dedicated, not just to our clients but to each other. Whether it's jumping in to help a colleague, rolling up our sleeves during a busy period, or celebrating wins together, we operate with a shared sense of purpose. Every team member is valued, empowered, and encouraged to grow because we believe that when our people thrive, our clients do too.

Committed to equality, diversity & inclusion

TecSec is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Job closing date - Friday 14th November, 2025.

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Company pension
Application question(s):

What specifically attracts you to this role? Tell us a little about what you're currently doing and why you're looking for something new?
Experience:

IT support: 1 year (required) Microsoft Office: 1 year (required)
Work Location: In person