Job Description

Helpdesk IT Support Technician

|

Northampton | Competitive Pay & Great Benefits

Our client is looking for a talented and motivated

Helpdesk IT Support Technician

to join their growing team in Northampton.

If you're passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we'd love to hear from you.

About the Company:

They are a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for their commitment to exceptional service and innovation, they're experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive.

What's on Offer?

Competitive salary and bonus scheme Paid exam completion bonus 28 days holiday (including 8 bank holidays) Company pension scheme Internal training and exam support Clear progression opportunities within the business

Why Join?

Professional Development - Continuous training and career growth support Dynamic Environment - Challenging and rewarding work with varied clients Supportive Team Culture - Work with a friendly, collaborative team Cutting-Edge Technology - Exposure to the latest IT tools and solutions

Key Responsibilities of the Helpdesk Support Technician:

Be the first point of contact for support queries within defined SLA parameters Support and manage IT operations for clients Monitor and maintain customer backup regimes, escalating issues as needed Carry out anti-virus updates, scans, and system security checks Assist with software configuration, computer setups, and installations Install and manage Office 365 solutions Provide first-line support for server infrastructure Perform remote installations of new IT equipment

What We're Looking For:

Proven experience in an IT helpdesk role Experience in MSP environments (preferred) Strong IT and communication skills with the ability to work under pressure A proactive, team-oriented approach Minimum 5 GCSEs at Grade C/4 or above (including Maths & English) Own transport and a valid driving licence preferred (occasional client site visits required) Must live within commuting distance of Northampton

Desirable Skills (not essential):

VLAN setup and configuration Firewall administration and internet connectivity setups Server OS installation and Active Directory Ubiquiti installation and administration Knowledge of ESET antivirus software Office 365 migration techniques

What's Next?

If this Helpdesk Support position sounds like the right opportunity for you, click

APPLY

to send us your CV for immediate consideration.

Job Type: Full-time

Benefits:

Company events Company pension
Work Location: In person