Job Description

:

HELPDESK TEAM LEADER - WICKFORD - PERMANENT - UP TO 36K

Riviera Networks is a market-leading MSP with a well-established reputation across the IT and Telecoms industries.

We are looking to add a direct Team Leader to the established helpdesk team responsible for supporting our customers.

Core responsibilities of this role will include working closely with both internal and external stakeholders, leading day to day operations of the helpdesk both from an administrative and engineering stance as well as acting as a technical lead and point of escalation.

Job Responsibilities:

Administration of customers Microsoft 365 suite including Azure & Intune

Deployment of VoIP telecommunications using Webex & BT Wholesale

Diagnosis and fault resolution of Windows based devices

Administration of BT telecommunication products (PSTN, ADSL)

Configuration and deployment of PC hardware

Cloud software & application management

Proactive maintenance of customer devices

Configuration; deployment and diagnostics of routers & basic LAN hardware

Supervise, Mentor and support helpdesk technicians.

Ensure the team responds to all service requests, technical issues effectively and efficiently.

Provide ongoing training to team members on new software and internal processes to high levels of competency and expertise.

Manage shift schedules and workload distribution.

Skills & Experience:

Strong M365 suite experience

Detail orientated

Familiarity with telecommunication or IT based CRM system (AutoTask, DATTO)

Good written and verbal communication

VoIP administration

BT Product Suite

Customer orientated

Fault diagnostic & resolution critical thinking

Stakeholder management

Workflow prioritisation

Key Words:

365, Support, Technician, Engineer, Helpdesk, IT, PC, Windows, VoIP, Telecoms, Telecommunications, PSTN, Broadband, Internet, Cloud, Backup, Administration, Microsoft, LAN, Network, BT, Autotask, Datto, Leader, Leadership, Supervisor, Manager

Commutable From:

Wickford, Chelmsford, Basildon, Grays, Southend, Romford, Hockley, Billericay, Maldon

Job Type: Full-time

Pay: 30,000.00-36,000.00 per year

Benefits:

Company pension Cycle to work scheme Health & wellbeing programme On-site parking
Work Location: In person