Helpdesk Workflow Scheduler
Warrington, United Kingdom
Job Description
Birchwood based and leading provider of maintenance services in the UK are currently recruiting for proactive and dynamic Helpdesk Coordinators / Workflow Administrators. The Advisors will be responsible for managing incoming calls, workforce planning and project management of maintenance work coming through from external clients. This role is Temp to Perm - following the initial 2 month period the role will become permanent for those candidates who match the requirements and want to remain part of a growing and fast paced team. What will I be doing?
- Managing incoming calls, emails and admin of work-flow
- Scheduling work across all contracts
- Maintaining databases and ensuring deadlines are met
- Reacting to emergencies raised by the client and overseeing engineer's attendance
- Working within a team to reach targets
- Taking ownership of workload on a daily basis
- Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
- Excellent telephone manner
- Strong organisation skills and a high attention to detail
- Excellent communication skills and ability to work well as part of a team
- Excellent IT skills and previous experience using Microsoft Office
- Ability to work in a fast-paced environment, multi task and make effective decisions quickly
- Further qualifications, personal development and progression opportunities available
- Vibrant busy office
- 23 days holiday + bank holidays
- Employee retail discount benefits
- Fruit and snack available daily
- Dress down Fridays
- Charity days and events in support of employee chosen organisations
- Coaching and training
- Cycle to work scheme
- Award and recognition programme
- Pension Scheme
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Job Detail
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Job IdJD1466004
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£10.00 - £11.20 an hour
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Employment StatusPermanent
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Job LocationWarrington, United Kingdom
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EducationNot mentioned