Job Description

Job Title: Helpline Support Assistant


Salary: 19,054.05 per annum (FTE 23,500)


Contract: Permanent


Hours: 30 Hours


Location: Office Based - Central Strood Office


Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.



We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer's lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.


About this role


As a Helpline Support Assistant, your responsibilities would include:


1. Contribute to the efficient operation of Carers First through general administrative support within the Helpline team


2. Provide responsive and accurate administrative support to the Helpline team


3. Manage Helpline related administration


4. Coordinate the allocation and distribution of IT equipment and mobile phones


5. Support the maintenance of IT equipment and mobile services.


About you


To be successful in this role, you will need -

Over 2 years' experience working in an administrative role or a Helpline setting, providing efficient support managing enquiries, and maintaining service quality Exceptional organisational and communication skills, with the ability to manage multiple priorities effectively while maintaining clear and professional interacti8ons with colleagues and service users. Demonstrated ability to work to performance targets while maintaining high standards of quality and adherence to establish processes. Working knowledge of social care and health, particularly as it relates to working with Carers Strong understanding of professional boundaries, ensuring respectful, ethical and appropriate interactions in all workplace settings. Solid understanding of data protection principles and committed to maintaining strict confidentiality of personal information in line with GDPR and organisational policies. Proven ability to work independently using own initiative, demonstrating sound judgement and proactive problem solving.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.



Carers First Can Offer You


In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.


How to apply


To apply for our exciting opportunity and make a real difference to the lives of carers, click on the 'Apply Now' button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.


All successfully shortlisted candidates will be invited to a interview at Head office in Strood. Closing date: 28 July 25 - we reserve the right to close this vacancy early if we receive sufficient applications for the role * Interview date: to be confirmed