Job Description

Location : Deeside, England Job Advert

HGV Technician Service 24 Deeside

The Company

eStar Truck and Van are the Mercedes-Benz Van and Truck dealer group in the North-West of England and North Wales. It\'s their mission to provide an exceptional experience for the region\'s commercial vehicle community, driven by their customers\xe2\x80\x99 needs and inspired by the latest vehicle technology.

They have over 300 colleagues, located across 4 dealerships including Deeside, Stoke-on-Trent, Trafford Park, and most recently, Knowsley, their brand new, state-of-the-art facility.

With the introduction of a new Board of Directors, who bring a wealth of industry experience, as well as a commitment to the wellbeing and development of their people - you really couldn\xe2\x80\x99t pick a better time to join. Their business is built on transparent communication, and when you join, you will immediately notice the friendly, customer-dedicated environment.

eStar strongly believe in developing their team, which is why they invest in the future of their people - providing relevant training and development opportunities, so you can exceed in your role and further expand your skills. The team at eStar are advocates for the Mercedes-Benz brand and always strive to provide the highest level of service, so they can build fantastic relationships and continually exceed their customers\xe2\x80\x99 expectations.

They value their employees \xe2\x80\x93 and provide:

• Rewards and benefits
• Superb working conditions
• Career progression
• Branded uniform for customer-facing staff
• Free onsite parking
• Regular internal communications
• Wellbeing check-ins
• Company pension contribution

The Job

• Responsible for comprehensive diagnosis and repair of malfunctions.
• Using comprehensive system specialist knowledge and a high diagnostic authority, will carry out independently extensive orders for repair and re-establish efficiently the serviceability of the customer vehicle.
• With expert status and attitude to brand and product, will promote the image of the product and the service organisation.

Duties including:

• Formulation of difficult and complex diagnoses using up-to-date diagnosis technology, approaches/methods, and procedures
• Responding to callouts from customers with a variety of problems with their vehicles.
• Ensuring that the driver, passengers, and vehicles are all safe.
• Speaking to the driver and examining the vehicle to diagnose the problem.
• If possible, fixing the fault on the roadside and making suitable arrangements if it isn\xe2\x80\x99t possible to fix the problem on the roadside for the vehicle to be taken to and repaired in the workshop.
• Maintaining records as required for each job carried out.
• Complete the processing of diagnosis methods determined by the diagnosis support systems and based on complaints resulting in object-specific fault searches and repairs.
• Independently plans and carries out all complex repair work while using all available workshop information systems necessary to restore system functions.
• Carries out complex disassembly/assembly procedures, including adjustments and adjustment operations with independent quality control single-handedly, e.g. repair of automatic transmissions or rectification of engine running complaints.
• Installs additional, extensive, and complex components and systems using the instructions and can connect them to the vehicles systems and professionally put them into operation.
• Independently carries out final inspections and function tests on all complex repair work repair work.
• Parameterises with the help of technologies/systems and performs data transfer/updates software.
• Guides maintenance technicians in extensive repair operations case-by-case in teamwork and supervises quality and safety.
• Clarifies complex diagnosis jobs directly with the customer in cooperation with the diagnostic technician and/or service advisor.
• Advises customers before and after diagnosis and repair work on a case-by-case basis or for Service on the Road advisors, service advisors and diagnostic technicians regarding technical questions and fitting optional extras, as well as showing them how to handle these to improve customer care.
• Provides for professional re-documentation, e.g. software updates, guarantee processes and legally necessitated jobs requiring documentation (e.g. emissions inspection, tachograph testing according to local regulations
• Diagnosis and repair services and performed for defined and qualified specialities:

- drive and power systems/functions
- road adhesion and driving safety systems/functions
- comfort and safety systems/functions
- telecommunications and HMI systems/functions
- accident repairs and body structures

On Offer

This is a full-time permanent position, working in their modern site with excellent facilities.

Your normal working hours will be split over 2 weeks:

WEEK 1: Mon - Thurs - 7am - 3:30pm Fri - 7am - 3pm

WEEK 2: Mon - Fri 1;30pm - 10pm

\xc2\xa316.48 per hour

• 22 days holiday plus bank holidays
• Bonus of \xc2\xa33,600 OTE
• There is also a \xc2\xa32,000 on boarding bonus to help you settle in.

About you

• Skilled, certified technical specialist in an automotive service occupation and IVR Certification that meets the required criteria. Successful completion of the following:
• X2072F-UK.CV S24h Roadside Health and Safety (IVR) Certification
• X2073F-UK.CV Roadside Assistance IVR RE-Certification
• X1048F-UK.VN Van Excellence Driver Certificate of Competence
• V0087F-UK.CV Delivering Star Service at the Roadside
• T0103E-UK e-learning - High Voltage Awareness (ONL 8604 AHVSM)

Our Process

When applying please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage which will either be an interview with the business or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.

Hours WEEK 1: Mon - Thurs - 7am - 3:30pm Fri - 7am - 3pm WEEK 2: Mon - Fri 1;30pm - 10pm
Department Aftersales
Job Type Full time
Contract Type Permanent
Salary \xc2\xa316.48 per hour, Bonus of \xc2\xa33,600 OTE There is also a \xc2\xa32,000 on boarding bonus to help you settle in.

Riverside Resourcing & Consultancy