Job Description

This is an exciting opportunity to be play an integral role in developing a new programme that supports the High Intensity User (HIU) patient cohort at LNWH.



Please note this is a fixed term contract for 4 months



The service's aim is to provide adequate, tailored support for people identified as HIU of Urgent & Emergency Care services. The intention is to improve health outcomes and reduce inequalities by identifying the most appropriate medical and psycho-social support and ensuring that HIUs are able to access it as needed, reducing inappropriate demand on UEC services.



The HIU Case Worker will be responsible for providing front-line, hands-on, daytime support to High Intensity Users attending Northwick Park Hospital Emergency Department (ED) and liaising closely with the local Borough HIU Care Coordinator to ensure that there is a seamless continuum of care between ED and the wider community.



Accepting referrals of HIUs attending ED who do not have acute physical or mental health problems that need medical attention within ED.



Coordinate patient care plans and leading the local HIU meetings



Maintain effective communication with key stakeholders to ensure patients care plans progress efficiently



Attending the patient and assessing their immediate needs including any risks of self-harm or threats to others and their social situation such as housing, debt or isolation.



Checking available records of medical and social care, and any existing care plans, to help formulate an immediate plan including referral to suitable agencies.



Liaison with statutory and non-statutory services to enable access to relevant local services for the individual, ensuring that those with ongoing needs are referred to the Borough Care Coordinator



Participating in Borough and local Trust HIU MDT meeting(s)



Supporting the creation of Urgent Care Plans for selected individuals and maintaining them within Cerner



Supporting and delivering training to other ED staff in relation to the care of HIUs



London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.



Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital:

home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark's Hospital:

an internationally renowned specialist centre for bowel disease

Ealing Hospital:

a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital:

our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.



We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.



To view the main responsibility, please see the attached the and Person Specification.