Job Description

Are you passionate about making a difference and improving our Neighbourhoods?

Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.



An opportunity has arisen to join our Localities team as a High-Rise Coordinator. As part of this role, you will be responsible for the delivery of the highest levels of customer service to all residents, visitors and external contractors and will be the first and main point of contact for all queries.



As the main point of contact for residents, you will be able to develop connections with the residents and the community. You will also show a professional and proactive approach when dealing with any queries or concerns.



Key day-to-day duties include the monitoring of on-site security, carrying out patrols and undertaking routine inspections to ensure such areas are kept safe, clean, and tidy and reporting any hazards/risks to the Operations Team. You will also be responsible for reporting repairs, assisting with the letting of properties, providing rent statements upon request, and responding/recording all anti-social behaviour incidents in line with Group policies.



You will be the primary responder in the case of emergency incidents, which will need to be handled in a calm and swift manner. It is paramount that important processes are followed, with critical information being recorded accurately and messages passed on to the responsible managers and emergency services.

This is a full-time role working 40 hours per week, Sundays

to Thursdays

working shifts between 2pm

and 10pm

. You will be required to work between 9am and 5pm Monday to Friday during your first week for training purposes. The successful candidate must be fully flexible to work these shift patterns.

It will require the successful candidate to work on a three-week rotation between Demontfort House and Elizabeth House

Some things we need from you:

Experience in a customer care or front of house customer facing role Excellent communication skills, which will allow you to communicate effectively with customers who may be upset or distressed. Experience of building good working relationships with a wide range of people The ability to work on their own initiative, stay calm when under pressure and have a proactive approach to your work Computer skills and able to carry out basic administration tasks The capability to accurately record and report incidents A basic DBS check is required for this role.

Some of our great benefits include

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave Family friendly policies Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions) Learning and Development opportunities Salary sacrifice electric vehicle scheme Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the ideal opportunity for you, please click apply! If you would like to find out more about this role please contact recruitment@platformhg.com or manager e-mail

We are hosting an open day on a date to be confirmed, and this will be an opportunity for applicants to visit the site and ask questions about the role. Interviews are currently scheduled to take place on a date to be confirmed.

We will be reviewing applications throughout the campaign and would encourage early applications, as this advert may close earlier that the specified closing date.