Job Description

Highways Liaison Coordinator

Via East Midlands are currently seeking a Highways Liaison Coordinator to join our Highways Management team based out of our Trent Bridge House Office in West Bridgford.

Who we are?

At Via our work has never been more meaningful, and we're proud to be shaping the future of highways across Nottinghamshire. If you're passionate about making a real difference and want to be part of a team that values collaboration, care, and community impact, we'd love to hear from you.

As we continue to grow, we're on the lookout for talented individuals in the Midlands. We believe diversity strengthens our team and enhances the impact we make in Nottinghamshire communities.

We connect people, support communities, and lead innovation--shaping better highways services through transformation, communication, and collaboration.

Your ideas, Your community, Your impact.

What you'll do:

Support the investigation and resolution of highway management issues by delivering cost-effective solutions through relevant programmes, maximising income, ensuring customer satisfaction, and meeting business KPIs. Form constructive and collaborative relationships with stakeholders, encourage partnership working and promote Via and its highways services. To use initiative and judgement to overcome problems, including emergencies; where often there are no set procedures to follow to overcome potentially dangerous and hazardous situations on the highway. Taking of calls, co-ordinating and communicating urgent problems and issues on the Highway to Via's Emergency Response Team. Provide timely and informative responses in person or by other means of communication to both internal and external customers. Contribute to the development and control of an effective programme of scheme delivery within the allocated geographical area.

What we're seeking:

Good interpersonal skills with a high level of personal drive. Acts as an advocate for change, projecting confidence about the future and building energy within the team. Some experience in a highway or civil engineering related field, or evidence of strong transferable skills. A high level of competency to deal with difficult customers on the telephone or face to face. Demonstrates flexibility and can adapt thinking to meet the changing business needs. The ability to investigate issues from all viewpoints to achieve positive outcomes.

What can we offer?

Competitive salary Hybrid Working Employee discounts and benefits Additional leave Free onsite parking Career growth opportunities within the company.
Ready to join us and make a positive impact? Apply now!

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Additional leave Casual dress Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Flexitime Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay Work from home
Application question(s):

Please indicate your salary expectations Do you have a full valid UK driver licence?
Work authorisation:

United Kingdom (required)
Work Location: In person