Job Description

About Us

We are a leading provider of forklift trucks and material-handling solutions, offering high-quality equipment and exceptional customer support to businesses across the region. As our hire operations continue to grow, we're looking for a proactive and organised Hire Controller to join our team.

The Role

As a Hire Controller, you will be the central point of contact for customers looking to hire forklifts and related equipment. You'll coordinate hire bookings, schedule deliveries and collections, manage availability, office admin, and help ensure our customers receive a smooth and efficient service.

Key Responsibilities

Handle incoming hire enquiries via phone and email

Prepare hire quotes, process bookings, and raise associated paperwork

Schedule deliveries, collections, and site visits

Monitor fleet availability and update internal systems accordingly

Liaise with the workshop team to ensure equipment is prepared and maintained

Build strong relationships with new and existing customers

Resolve customer queries quickly and professionally

Support the service team, allocating jobs to engineers/running service diary when required

About You

Previous experience in a hire, logistics, or service-coordinator role (materials handling experience an advantage but not essential)

Strong organisational and multitasking skills

Confident communicator with excellent customer-service skills

Able to work under pressure in a fast-paced environment

Competent using computer systems

A team player with a positive, solutions-focused attitude

What We Offer

Competitive salary (dependent on experience)

Company pension scheme

Friendly, supportive working environment

The chance to join a growing business where your contribution matters

Job Types: Full-time, Part-time, Permanent

Pay: From 12.50 per hour

Work Location: In person