Job Description

PQS Survey Ltd is a construction equipment supplier that specialises in the provision of survey and safety equipment nationally from 7 depots; Leeds, Derby, Hull, Milton Keynes, Boldon, Norfolk and our latest depot, Glasgow.

PQS' success has come from our strong focus on exceeding customer expectations, highlighted by our high customer retention rate, year-on-year growth and our continued investment in the very best staff and product range.

We are recruiting a

Hire Controller

to work in our busy and successful Boldon depot. This is a customer service role whereby you will be responsible for inbound customer enquiries, via the phone, at the trade counter and by email.

As Boldon is a very busy depot, the role would suit someone who enjoys a fast paced environment, is highly organised and has excellent communication skills.

Reporting to the Depot Manager you will be responsible for the following:

Dealing with customer enquiries via telephone and email in relation to delivery times, hire rates, collections and exchanges etc. Drawing up quotes for customers Booking equipment onto a bespoke system Dealing with customers face to face on the trade counter, resolving issues and prioritising customer requests Using excel & internal hire system Managing customers' expectations in line with the companies' 'customer first' policy Taking cash and card payments Delivery driver route planning Inter-department liaison to ensure best practice
Our ideal Hire Controller will have the following skills and experience:

ESSENTIAL:

Excellent telephone manner and communication skills Good all round computer skills To be able to work in a fast paced, and often changing, environment Presentable, professional appearance to represent PQS at front of house

Previous experience of working in the hire industry is advantageous

but not essential. This role comes with full training (a mix of on the job and certified training where required) and the potential for progression.

Hours: 7.30-4.30pm Mon-Fri

Holidays: 25 days plus BH

customer service. construction. sales. hire.

Job Types: Full-time, Permanent

Pay: From 28,500.00 per year

Benefits:

On-site parking
Work Location: In person

Reference ID: pQSBoldon