Job Description

Job Title: Hire Controller

Location:

Broxburn, Scotland (on-site)

Reports To:

Rental Manager

Salary:

Competitive

About SA Equip

SA Equip is a UK-based specialist in the design, manufacture, and hire of portable lighting, heating, ventilation, and power distribution equipment -- trusted across sectors such as oil & gas, utilities, marine, and heavy industry. We pride ourselves on delivering rugged, reliable, and safe equipment that performs in the toughest environments.


We're looking for a proactive and organised

Hire Controller

to join our team and help ensure every customer receives the right equipment, on time, every time.

Role Purpose

The Hire Controller plays a key role in managing the end-to-end hire process -- from confirming customer orders through to equipment dispatch, delivery tracking, off-hire management, and stock control. This role requires strong communication, attention to detail, and the ability to coordinate across teams to deliver outstanding service to our customers.

Key Responsibilities

Order Processing & Confirmation

+ Receive, process, and confirm all hire orders accurately and efficiently.
+ Ensure all job details are correctly entered into the hire management system.

Dispatch & Delivery Coordination

+ Schedule and coordinate dispatches to ensure all jobs leave on time.
+ Monitor courier and transport portals to track deliveries, ensuring equipment arrives with customers as planned.
+ Proactively resolve any delivery delays or issues.

Customer & Sales Liaison

+ Act as a key point of contact for hire customers and the internal sales team.
+ Ensure customers receive the correct equipment when and where they need it.
+ Provide timely updates on order status, delivery times, and off-hire arrangements.

Off-Hire Management

+ Receive and confirm off-hire requests from customers.
+ Arrange and track the collection of equipment from customer sites.
+ Allocate time for returned equipment to be inspected, tested, and repaired where required.

Stock & Equipment Control

+ Manage stock take processes and maintain accurate inventory records.
+ Monitor stock levels to ensure sufficient availability for incoming hires.
+ Coordinate with workshop teams to ensure equipment is maintained and ready for hire.

Continuous Improvement & Team Support

+ Identify and suggest process improvements to enhance efficiency and service quality.
+ Support the wider hire operations and logistics teams when required.

Skills & Experience

Essential:

Strong organisational skills and ability to manage multiple priorities. Excellent communication and customer service skills. Competent in using hire management or ERP systems and Microsoft Office (especially Excel and Outlook). Ability to work accurately under pressure and to tight deadlines.

Desirable:

Previous experience in a similar hire controller, hire desk, or logistics coordination role. Experience in industrial or equipment hire (lighting, power, HVAC, or similar). Knowledge of courier or logistics systems/portals. Understanding of equipment inspection, repair, or maintenance scheduling.

Personal Attributes

Proactive and solution-oriented approach. Strong attention to detail. Team player who collaborates effectively across departments. Reliable, organised, and customer-focused.

What We Offer

Competitive salary dependent on experience. Opportunity to work within a respected, growing business in a supportive team environment. * 28 days holiday plus bank holidays and birthday off. Company shutdown between Christmas and New Year.