Job Description

: Plant & Machinery Hire Controller

Overview

The Plant & Machinery Hire Controller is responsible for coordinating and managing all depot hire activities to ensure the efficient delivery of equipment and services to customers. This role requires excellent organisational ability, strong communication skills, and a proactive approach to maintaining fleet availability and ensuring service excellence.

Key Responsibilities

Hire Operations Management

Oversee and manage day-to-day depot hire operations to ensure agreed service delivery levels are consistently achieved in an efficient, personable, and professional manner.

Fleet Coordination & Stock Control

Manage local hire fleet stock levels, working closely with internal teams to optimise the supply and utilisation of both local and network hire equipment in support of wider business objectives.

Contract Quality & Compliance

Undertake internal reviews and audits of local hire contract activity to support quality management within the local team and ensure all processes comply with company standards and expectations.

Customer Service & Support

Provide professional and responsive service to customers, ensuring clear communication, accurate order processing, and timely resolution of queries or issues.

Scheduling & Logistics

Coordinate delivery and collection schedules, ensuring equipment is dispatched safely, promptly, and in line with customer requirements.

Maintenance Coordination

Liaise with workshop and service teams to ensure all plant and machinery are well-maintained, compliant, and available for hire.

Systems & Administration

Maintain accurate records, update hire management systems, and ensure all documentation is completed in line with company processes.

Skills & Experience

Experience within plant, tool, or machinery hire (required) Strong organisational, multitasking, and administrative skills Excellent customer service and communication abilities Ability to work collaboratively across teams Knowledge of hire management systems (advantageous)

Personal Attributes

Proactive and solution-focused Professional, personable, and customer-oriented Strong attention to detail Able to work effectively under pressure and to deadlines
Job Type: Full-time

Pay: 24,420.00-37,075.31 per year

Work Location: In person