Hire Controller/customer Service Advisor

Aylesford, ENG, GB, United Kingdom

Job Description

FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with eighteen depots across the South of England, Wales and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.

The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role working on the trade counter serving customers face to face as well as handling enquiries over the phone. You will be answering incoming calls from customers to make sales including upsell and cross sell, answering enquiries and questions, handle complaints and provide product information as required.

A background in the hire sector would be advantageous although not necessary, experience within a sales development environment role is essential.

Main job tasks and responsibilities of a Hire Controller are:



To handle customer call's

To close sales whilst always looking to maximise the sale through upsell and cross sell

Follow up any customer quotes

Handle customer objections

Provide customers with product and service information and advice

Manage and resolve customer complaints

To provide excellent customer service

Key Competencies of a Hire Controller are:



Excellent verbal and written communication skills

Strong listening skills

To be curious and have good questioning techniques

Problem analysis and problem solving

Competitive in nature

Ability to close sales opportunities

Proactive 'can do' attitude

Call centre/customer service experience (preferable)

Confident

Ability to build strong rapport with customers

Team Player

Ability to capture key customer information to input quality order

Benefits



32 days holiday (inclusive of bank holidays)
Pension - Auto Enrolment
Group Life Insurance
Sales and Loyalty Bonus Scheme
Perk Box
Birthday gift

Job Types: Full-time, Permanent, Monday to Friday 7:00am to 5:00pm

Job Types: Full-time, Permanent

Pay: 29,500.00-32,000.00 per year

Benefits:

Company pension Employee discount Free parking Store discount
Application question(s):

Do you enjoy talking to customers and helping them with queries/quotes? Do you have call centre/customer service experience? Can you commute to Aylesford for 7am every day?
Work Location: In person

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Job Detail

  • Job Id
    JD4493526
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    Aylesford, ENG, GB, United Kingdom
  • Education
    Not mentioned