Job Description

We're Hiring: Key Accounts Hire Co-ordinator

Based in Hemel Hempstead
Full-time | Office-based

At Lynch, we've been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently.

People are at the heart of what we do. We're looking for a

Key Accounts Hire Co-ordinator

to join our Key Accounts Hire Desk team, supporting Key Account customers with a right-first-time, compliant, and commercially focused service. This role suits a driven, customer-focused individual who thrives in a fast-paced, collaborative environment.

What you'll do

As an essential part of the Key Accounts Hire Desk team, you'll be responsible for the end-to-end coordination of hire activity for Key Account and HS2 customers:

Handle inbound calls, hire enquiries, and customer requests, ensuring calls are answered and directed professionally Manage outbound follow-up, confirmation, sales, and service calls pre- and post-hire Convert and maintain Key Account rate cards within Syrinx templates, working with IT on updates and reviews Carry out red-pen checks and document control to ensure full contract and customer-specific compliance Create, maintain, and communicate machine specifications (customer- and project-specific), including specification changes Ensure all pre-hire documentation and certification is issued to site contacts ahead of each hire starting Send and process Advice Notes and additional hire charges, meeting agreed KPIs (including 7-day turnaround) Liaise with depots, Logistics, Recruitment, Credit Control, Hire Controllers, and Crosshire teams to meet hire demand Coordinate with external suppliers (e.g. Coyles, Sunbelt, and others) for cross-hired plant and attachments, including pricing, availability, and bookings Maintain machine control and stock administration for Key Account contracts Track, manage, and resolve customer invoice queries in collaboration with Credit Control and Hire Controllers, in line with KPIs Support ad-hoc administrative requirements across Hire Desk and Crosshire functions as needed

What we're looking for

We're looking for someone who brings energy, ownership, and accountability to the role:

Passionate and enthusiastic with a strong customer service mindset Confident communicator with clear verbal and written communication skills Highly organised with strong attention to detail and a right-first-time approach Proactive, self-motivated, and able to manage priorities effectively A natural collaborator who enjoys working across internal teams and with customers Commercially aware with a strong work ethic and sense of urgency Previous hire desk, plant hire, or administration experience is an advantage but not essential

Knowledge & Experience

Strong digital and IT capability, with the confidence to drive efficiencies through best practice A high level of accountability, responsibility, and ownership of tasks Ability to manage compliance, documentation, and data accuracy in a regulated environment

What you'll get

A role with purpose and the opportunity to make a real impact A collaborative and inclusive working environment Ongoing learning and development opportunities 250 'Love to Learn' voucher each year to support personal growth One paid Volunteer Day per year Subsidised gym membership (50% contribution, subject to criteria) 25 days' holiday plus bank holidays Enhanced maternity and paternity leave Mental health and wellbeing support programmes Regular team socials and events

Why join Lynch?

At Lynch, our people are our greatest asset. We invest in skills, development, and long-term careers because we believe exceptional people create exceptional outcomes--for our customers, communities, and the environment.

We're committed to a safe, inclusive workplace where everyone feels valued and empowered to make a difference. Join a business that's proud to grow, evolve, and help our customers

Build Britain's Infrastructure

.

Ready to apply?

If you're ready to support Key Account and HS2 customers as part of a high-performing Hire Desk team, we'd love to hear from you.

Send us your CV or apply online today.

Job Types: Full-time, Part-time

Work Location: In person