Job Description

Hire Desk Controller - Powered Access

Location:

Birmingham

Job Type:

Full-Time, Permanent

Salary:

Competitive + Benefits

About the Role

We are seeking a confident and organised

Hire Desk Controller

to join our Birmingham depot. You'll be the first point of contact for customers, handling hire enquiries, coordinating transport, and ensuring smooth day-to-day operations.

Key Responsibilities

Handle incoming hire requests via phone and email. Provide accurate equipment availability and pricing information. Schedule deliveries and collections with the transport team. Liaise with engineers and depot staff to ensure equipment readiness. Maintain hire records and update systems accurately. Build strong relationships with customers and support repeat business. Assist with resolving customer queries and issues promptly.

Requirements

Experience in hire desk, customer service, or logistics (powered access or plant hire preferred). Excellent communication and organisational skills. Ability to work in a fast-paced environment and manage multiple tasks. Strong IT skills (experience with hire management systems is a plus). A proactive and customer-focused attitude.

Benefits

Competitive salary Company pension scheme 28 days holiday including bank holidays (rising with length of service) Career development and training opportunities Friendly and supportive team environment

Apply Today

If you're ready to take on a key role in a busy depot and thrive in a customer-facing position, we'd love to hear from you.

Click "Apply Now" to submit your CV.

Job Types: Full-time, Permanent

Work Location: In person