Job Description

About Breathe Safety:

Breathe Safety stands as a prominent and well-established independent provider in the confined space and safety equipment sector. Our expertise encompasses the manufacture, sales, service, hire, and training of safety-critical equipment, catering to a diverse range of industries. Having relocated to our headquarters at Bournemouth Airport, we continue to expand our horizons with operational branches in Fawley and the Teesside area.

Our new headquarters symbolize our commitment to innovation, employee growth, and enhancing customer experience. In this dynamic environment, we are not just maintaining but actively reinforcing our leading position in the industry. We pride ourselves on our ability to adapt and evolve, ensuring the highest standards of safety and efficiency for our clients.

Our Core Values:

At Breathe Safety, our values are the bedrock of our culture and operations. We adhere to PACT: Positive Attitude, Accountability, Customer Focus, and Trustworthiness. These values guide every aspect of our work and are vital to our ongoing success. We seek individuals who align with these values and are eager to contribute to our dynamic team.

The Opportunity:

We are looking for a

Hire, Service and Training Administrator

to support our Operations and Sales team. Your role involves preparing quotations, managing customer inquiries over the phone and by email, through to order processing and customer invoicing.
You will also be responsible for maintaining an accurate fleet on our system.

Responsibilities:

Working with the operations and sales team to prepare detailed customer quotations. Actively follow up on issued quotes to maximize conversion rates. Handle incoming sales inquiries promptly and effectively, ensuring each potential customer receives a good customer service from the beginning to the end process. Looking after existing customer sales, collaborating with the customer account manager as needed. Work with the servicing team and account manager to adjust service level agreements (SLAs) to meet customer expectations and business requirements. Process sales orders with accuracy and efficiency, from quote to invoice. Monitor and respond to emails, ensuring timely and professional communication. Issuing of customer training certification. Working with our IT system to ensure the fleet equipment is accurate and maintained.

Required Experience and Skills:

Strong written and verbal communication. Solid organizational and time management skills A keen eye for detail, ensuring stock accuracy. Good IT skills with Microsoft Office (Word, Outlook).

About you:

Comfortable handling customer inquiries over the phone and by email. Customer centric, aiming to exceed expectations. Works well both in a team and independently. Adaptable and thrives under pressure. Always eager to learn and grow. Calm and focused, even in challenging situations.

Benefits:

Additional leave for length of service. Company pension. Employee discount. On-site parking. Company events. Friendly working environment. Training & Development opportunities.

Location:

The position is office-based from head office, in Christchurch, Dorset.

Working Hours:

Monday to Friday - 40 Hours

Job Type: Full-time

Pay: 26,000.00-29,000.00 per year

Benefits:

Company pension Free parking On-site parking
Experience:

administration: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person