Job Description

Job description
Vacancy: Hoarding Support Coach (FTC)



Closing date: Sunday 16 November



Shortlisting: Monday 17 November



Proposed Interview date: Thursday 20 and Friday 21 November



Salary: 28,676.18

About the vacancy:

As a hoarding support coach, you will play a key role in helping our residents who have hoarding tendencies or live in a home that is cluttered to the point that it presents a risk to themselves and/or others to sustain their tenancies. Hoarding is a complex and challenging condition, that can lead to customers becoming socially isolated, physically, and mentally unwell, unsafe and, without the proper support often result in housing management action being taken. In this role you will support our Housing Support Advisors by providing consistent practical and wellbeing support that empowers customers to reduce their hoarding and clutter, reduce their risk of harm and develop alternative coping strategies to help them sustain a safe and sustainable home for now and the future.

Specifically, in the role you will:

Provide low level intensive support to customers who hoard to understand the reasons for their hoarding and, together develop a person-centred support plan to reduce risk of harm Provide information, advice, and support to help customers reach positive outcomes with their hoarding or property condition. Provide practical help to individuals who may want to dispose of some items in their home. Promote healthy lifestyles liaising with the appropriate agencies as necessary. Work closely with colleagues and external partners to advocate for the customer and achieve shared outcomes in making the home safe, and reducing risk Ensure the completion of support plans, positive risk management plans and case notes for those supported. Work with customers to develop and deliver a range of hoarding and property support interventions to enable them to sustain their tenancies and live independently within their home. Using a strength based, coaching and mentoring approach that motivates and encourages customers find the right solutions to hoarding or property condition issues they may be experiencing. Provide and coordinate effective practical support and assistance to customers on required aspects of general housing support, property condition, household management, and low-level budgeting. Collaborate with colleagues to identify support needs using a risk assessment approach, using the most appropriate internal and external referral routes to ensure needs are met. Work with Housing Support Advisors to implement a broad range of pro-active solutions to reduce the risks caused by hoarding behaviour and identify areas of preventative work to minimise risk. Have a working knowledge and understanding of welfare benefits to identify cases for referral. Liaise, signpost and advocate on behalf of customers with other agencies such as Fire service, Social Services, Environmental health and other health and wellbeing services. Support residents to move from their homes in emergency situations such as fire and floor through our emergency decant process. Maintain accurate records including customer and outcome data such as the 'distance travelled' by customers to highlight the success of interventions and identify potential areas of improvement to services. Ensure safeguarding policies and procedures are adhered to and actively promote safeguarding across the organisation. Publicise and participate in promoting the work of sustaining our customers tenancies by attending events, publicising via social media, or creating news articles Promote opportunities for customers, stakeholders, and partners to engage and feedback to improve and develop services and enhance communities. Adherence to the associations policies and procedures including, safeguarding, health and safety, GDPR and code of conduct. Actively promote equality and diversity and inclusion in all activities. Undertake other duties, commensurate with the role, as required by the Housing Support Manager to further the organisation and individual objectives and policies




(Please refer to the attached role profile for more information.)





For further information about the role, please contact recruitment@hedyn.wales

Application Process:

We require an application form to be completed for every role.





We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.

Your Hedyn, our comprehensive benefits package:

We believe Hedyn is a great place to work and it's important to us that our people feel the same way.



As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

Enhanced Pension Scheme:

We offer an attractive pension scheme with generous employer contributions.

Enhanced Annual Leave:

You'll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following 3 years' service.

Agile Working Policy (dependent on role):

Hedyn work with the philosophy that 'work is something you do rather than somewhere you go.'

Health and Wellbeing:

We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.

Development:

We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.



We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.



If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.