Job Description

Location: Newperran Holiday Resort, Newquay TR8 5QJ
Hours of work: 40 hours per week, permanent contract. Weekends required
Salary: OTE up to 60,000!
What we need in a nutshell
We're looking for a driven Holiday Home Selling Sales Manager at our beautiful Newperran Holiday Park!
Who are we?
Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests.
We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go "Wow!" However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Experience Manager that cares about their Teams and Guests as much as we do!
Newperran Holiday Park is where the grass is the greenest of greens and the sky is the bluest of blues. One of of Cornwall's most idyllic spots.
So, whether you are looking for the next step in your career or simply a new challenge, find out more here
What you'll be doing
You'll be ensuring the Holiday Home Sales team achieve budget. You will also be championing the use of innovative technology as well as ensuring the new owner experience is outstanding. In more detail, this includes:

• Providing an amazing customer service experience to our owners
• Overseeing the aftersales process, ensuring that issues are addressed promptly
• Promoting and facilitating a transparent, honest sales process in line with our company values
• Looking for new and creative ways to generate leads through CGI and VR, pioneering a new experience for holiday home buyers
• Taking ownership of the sales journey, even after completion, so that new owners can be confident their purchase lives up to the sales promise

Skills, experience, and qualities you'll need
We are looking for a high-calibre manager who can demonstrate the following:

• A good level of general education
• At least 2 years holiday home sales management experience
• Excellent leadership and motivational skills
• Ability to manage performance issues and conflict situations with confidence and empathy
• Exceptional communication skills and able to adapt style to people at all levels
• A strategic mindset and a forward-thinking outlook, open to new ideas
• A strong focus on customer service delivery

It's the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism, have worked in a similar role on a holiday park and have coaching and mentoring experience.
We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.
Nice to have but not essential
It would be great if you tick some of these boxes too (but we won't hold it against you if you don't)

• Previous experience in selling holiday homes or similar high-value products.
• Demonstrated success in outbound sales calls to engage potential customers and secure appointments.
• Strong background in a target-driven sales environment, with a focus on achieving and exceeding sales goals.

Whatever your experience, we will provide great training to ensure you can guide your customers from start to finish, always putting yourself in their shoes.
What we can offer you
Unleash Your Earning Potential!
This role comes with a Top-Tier commission plan with uncapped earnings on each sale. Amazing, we know! The harder you work, the more you'll earn - the sky's the limit for driven individuals looking to make a real impact!

• Top-tier commission plan - Your potential is in your hands.
• Industry-recognised training - Develop skills that will set you apart and boost your career.
• Pension scheme - Plan for your future.
• Up to 50% Discounts on Away Resorts holidays - because you deserve amazing getaways too.
• 20% On-park discounts - Enjoy the best of what we offer.
• Team Incentives - Your hard work won't go unnoticed.
• Holiday Hero Menu - Enjoy delicious meals with discounted food options on-park.
• Life Insurance - For peace of mind.
• Enhanced Maternity/Paternity Pay - After two years with us, we've got you covered.
• Holiday Buy Scheme - Flexibility to suit your lifestyle.
• Help @ Hand Scheme - Wellbeing support when you need it.
• Perk Box - Exclusive discounts and benefits.
• Career Development - We believe in nurturing talent and promoting from within.

Our Promise to You
Holiday Heroes come with all sorts of different superpowers, and we welcome them all!
We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination, and we'll forever strive not just for our product to be unique but our people too. After all, wouldn't it be boring if we were all the same? In short, we want you to bring your whole self to work!
Want to join our team?
Click HERE and follow the instructions to apply. To find out more about what it's like to work for Away Resorts, visit www.awayresorts.co.uk/careers.
Good luck - your adventure starts here

Skills Required