Job Description

Holiday Inn - Housekeeping Team Member
About us
Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
As a Housekeeping Team Member - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.
Hours - 16, 24
Pay
Up to 12.44, depending on age
What we offer
Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape - Employee rate and family and friend rate
Discounted rate at PureGym
Cyrospa discount rate at Bodyscape
Communication and advice on Health and Wellbeing
Andras Academy - Training and Development Programs and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
About the role
Your day to day
You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests
Help guests - you'll be happy to help if someone needs a toothbrush or directions for example
Keep your supervisor updated on room service progress and alert them to any repairs needed
Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed
Be organised - keep on top of supplies and amenities and always try to minimise waste
Reunite items with owners - and log any lost and found property
Look smart - wear your uniform and name badge with pride
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
Report, hand in, and/or log all lost and found items according to departmental procedures
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Assist with deep cleaning projects
Assist turndown duties
Assist with other duties as assigned
Attend all relevant departmental / hotel / company training
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in the Holiday Inn.
The Holiday Inn IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
About the company
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Required Criteria

• o 6 months experience in Housekeeping
• o Ability to work within a Team and also independently
• o High standards of Attention to Detail
• o Strong Time Management skills and flexible with regards to working hours
• o Ability to communicate and follow instruction
• o Must have a clear understanding of speaking and understanding English.

• Experience within the Hospitality, care provider or retail sectors.