Job Description

Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.


At the heart of all of this, is a passion to travel responsibly. We aim to always be welcomed back, for communities and cultures to benefit, and wildlife to flourish. In a complicated world that's full of potential, we strive to be better than yesterday.


We put people at the heart of everything we do and are proud of the extensive benefits we offer.


This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).


Salary: 25,000 + bonus + commission


About the role:


You will be the frontline in helping customers understand the benefits of small group adventure travel with Explore. Focused on increasing revenue through our sales through service mantra, you will strive to convert at the highest level all lines of enquiry. Key responsibilities:


Maximise sales opportunities via all channels and consistently achieve targets and KPIs.
Actively chase all personal and assigned leads generated and attempt to convert to bookings.
Use sound judgement to manage difficult situations and respond promptly to the needs of the customer.
Execute all assigned tasks efficiently, ensuring team targets and KPIs are met.
Ensuring a customer focused approach is adopted in all assigned responsibilities.
Working in various contact channels, including phone, email, live chat and social media.
Achieve minimum performance thresholds e.g. sales conversion.
Participate in trade shows and customer events.
Take part in regular sales and product training.
Opportunity to travel to overseas destinations to gain product knowledge.


Working hours will be on a rota basis, Monday to Sunday. Weekdays: 09.00 - 17.30 or 10.30 - 19.00. Saturdays: 09.00 - 17.30. Sundays: 10.00 - 16.00. Weekend working will usually be 2/3 weekend days per month.


Am I the right person? We are looking for your application to demonstrate:


Previous experience of working in a sales or customer service role.
Driven and thirsty to sell and achieve targets.
Passion for sustainable, adventure travel.
Enthusiastic and a strong desire to exceed customer expectations.
Excellent verbal and written communication skills.
Accuracy, quality and attention to detail.
Strong team player.


We aim to be better than yesterday and our values will be close to your heart.


Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.


Explore is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa's Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.