Job Description

As a Holidays Operation Assistant for Thorington Hall and Lodge, your role could not be more important in ensuring our guests are provided with the perfect stay from the moment they arrive.

Hours:

5 hours per week, with overtime readily available. With all year-round work, the regular changeover days do not always fall on the same days, but they're predominately Mondays and Fridays. Flexibility will be required however. Rotas are issued in advance, and we try to accommodate other commitments where possible.


Because the cottages are in a rural area, please think about how you'd be able to get here for work, before you apply for this job.


Internally you'll be known as a Holidays Operation Assistant.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here:You'll be cleaning and preparing to a high standard at Thorington Hall and Lodge. You'll be joining a small, but excellent team to deliver this.


There is also a possibility of work at other cottages we manage in surrounding areas on a cover basis.


To find out more about what it's like to work within "Holidays" at the National Trust, click here to watch our video.


Click here to find out more about Thorington Hall and Thorington Lodge.



What you'll be doing:On changeover days, you'll make sure that everything's pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We'd also like you to keep an eye out for anything that's not as it should be and report any repairs or odd jobs that need doing. If you need to, you'll also replace any broken items from the store supplies.


Full Personal Protective Equipment (PPE) is provided for all teams and additional extensive measures in place to protect staff.


You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.



Who we're looking forWe'd love to hear from you if you're:


focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Permanent p/t (5 hrs pw)