Job Description

Home Care Manager - Pembrokeshire Branch

Location:

Pembrokeshire

Salary:

Negotiable (with growth-based progression discussed at interview)

Hours:

Full-time, flexible working required

Company:

Service Direct Limited

About the Role

This is an exciting opportunity to become part of something new and meaningful. We are opening a brand-new domiciliary care branch in Pembrokeshire and are looking for a motivated, hands-on Home Care Manager to lead the service from the ground up.

Whether you're currently a Care Coordinator, Team Leader, or an experienced care manager ready for the next step, this is your chance to grow into a senior leadership role, shape a service, and make a real difference in your local community.

Key Responsibilities

Oversee and manage the day-to-day operations of the service to ensure high-quality, safe, person-centred care delivery. Support the setup and launch of the new branch in collaboration with the Director and senior team. Carry out assessments, reviews, and care planning in line with CIW regulations and the Social Services and Wellbeing Act. Work collaboratively with Occupational Therapists, Nurses, Social Workers, commissioners, brokerage teams, and other professionals to support coordinated care. Communicate effectively with individuals using the service, their families, and representatives to ensure high levels of satisfaction and engagement. Take a proactive approach to dealing with complaints, concerns, and feedback--ensuring issues are resolved quickly, professionally, and in line with policy. Ensure compliance with all statutory requirements, including safeguarding, record keeping, health & safety, GDPR, and quality assurance processes. Lead, develop, and support care staff through: Supervisions and appraisals Onboarding and inductions Performance monitoring and staff development Training completion and mentoring Manage scheduling and rotas to ensure efficient care delivery. Provide

on-call and out-of-hours support

on a rota basis to ensure continuity and safe service delivery at all times. Use your initiative to problem-solve in a fast-paced environment. Maintain digital systems, including care planning and rota software.

What We're Looking For

Someone driven, flexible, and passionate about building and growing a high-quality care service. Excellent communication and interpersonal skills, with the ability to liaise with families and multi-disciplinary teams. Strong knowledge of: Assessments, reviews, care planning, and safeguarding Supervisions, appraisals, and regulatory compliance CIW requirements and the Social Services & Wellbeing (Wales) Act Confident in handling concerns, complaints, and responding to issues with professionalism and empathy. Experience managing or supporting rotas, assessments, and care coordination. Willingness to participate in the on-call and out-of-hours rota. Computer literate with good digital and organisational skills. Able to work independently and as part of a wider leadership team. A Level 4 or 5 qualification in Health & Social Care (or willingness to work towards it). Previous experience in the domiciliary care sector is highly desirable.

What We Offer

A genuine opportunity to lead and grow a new service from the ground up. Full support from our experienced senior team. DBS and Social Care Wales registration fully funded. Generous mileage and expenses where applicable. A flexible and rewarding working environment. Future career progression as the branch grows.
Job Type: Full-time

Work Location: In person